Intersos is hiring Protection Technical Manager

Position: Protection Technical Manager
Duty Station: Chisinau

Short-term contract!

Starting date 03.03.2025 / end date: based on the availability of funding

Full-time (40 h/week)

Salary level: Manager level, based on internal Salary Grid.

Deadline date for application: 20.02.2025 -16.00PM.

INTERSOS is a humanitarian organization working on the protection of Ukrainian refugee at Chisinau and other Regions around the country.

All INTERSOS employees are expected to perform their roles and responsibilities according to the INTERSOS charter of values, code of ethics, PSEA and Child Protection policies.

Main Purpose

Serves as the Technical Referent for Protection activities across projects. Supports the Protection Team Leaders and Case Workers Team Leaders and ensures technical quality in all Protection Interventions under the guidance of Specialists and the Protection Coordinator.

In close collaboration with the Protection Coordinator, provide technical guidance, technical monitoring, professional capacity development, and advice to protection field teams ensuring that specific components of the program are delivered according to internal guidelines and in line with international standards and principles, in order to achieve mission’s goals effectively, according to INTERSOS vision and values. 

Reporting to:

Hierarchical: Protection Coordinator

Functional: Protection Coordinator

Tasks:

Definition of the strategy and implementation

Coordination and support:

• Contribute to the protection strategy development process of the mission and its roll out, and provide technical support and assistance to its implementation
• In coordination with the Protection Coordinator, support the contextualization and adaptation of internal and global guidelines, guaranteeing these are rolled out and known by staff    
• Ensure cohesion and harmonization of protection activities and services across the different projects in the area locations
• Ensure Guidelines of the HQ Protection unit and the SOPs developed at mission level are disseminated to all Protection staff and the standards are duly followed
• In coordination with the Protection Coordinator, deliver trainings and workshops to protection staff  to build their skills on specific protection topics identified with them
• In coordination with the Protection Coordinator, assess protection needs and gaps of target populations in current and prospective areas of operations, periodically update the protection situation analysis and inform the program accordingly
• Support the Protection Coordinator in providing ongoing strategic protection analysis and development of periodic trend reports (including aspects of conflict analysis, gender, and risk management) and lessons from program experience to inform program development, implementation and policy/advocacy work
• Under the supervision of the Protection Coordinator, undertake regular field monitoring visits and provide support tools to monitor quality of program implementation
• Develop tools for Monitoring of Protection activities and Interventions and work on developing analysis of findings that contribute to improving technical quality 
• Coach and mentor Team Leads and staff to develop their technical expertise in delivering Protection interventions to the highest standard ensuring quality 
• Identify opportunities for new protection interventions and support assessments and developments of new project proposals
• Support the Protection Coordinator in the development of complaints mechanisms for beneficiaries and make sure complaints are addressed properly

Technical Quality:

• In coordination with the Protection Coordinator and/or Specialists, organize regular protection meetings with protection staff to share challenges and priorities and develop action plans to address them
• In coordination with the Specialists, ensure all training and guidance given by the Specialists are followed by the Protection team
• Work with the Protection Team Leaders and Specialists to ensure capacity building needs of the field teams are identified and addressed through regular training and coaching
• Regularly verify the status of the case management database, Protection monitoring data, and conduct case reviews and provide feedback to Team Leader and Workers. 
• Organize regular and ad hoc meetings with Team Leaders, Specialists and staff, to discuss complex cases and general challenges in their tasks.
• Conduct regular case audits, to ensure that cases meet and maintain compliance with established SoPs and minimum standards 
• Organize regular meetings with focal point of partner agency, to discuss general challenges in their tasks and identification of protection cases;
• Ensure Referral Pathways are developed and service mapping is regularly updated and shared with all protection staff members, and good relations are built with referral agencies
• Review data and information collected during protection implementation and compile regular protection reports highlighting gaps, concerns and trends to inform future programming;
• Ensure MHPSS integration in all Protection activities
• Ensure Protection monitoring data is analyzed and feeds into programming through regular meetings with the teams to analyze gaps and Protection risks
• Ensure CASH is provided as per the Guidelines and Do no Harm approach is followed through rigorous Risk assessments
• Provide guidance to Outreach Workers and Social Workers, in the planning and implementation of participatory community activities, awareness sessions, information sharing and campaigns and in the general communication with communities

Networking and Partnerships:

• Maintain collaborative relations with relevant clusters and related working groups at field level
• Attend cluster meetings and other coordination meetings regularly as agreed with the Protection Coordinator, and ensure that the work of INTERSOS is shared with other humanitarian actors 
• In coordination with the Protection Coordinator, ensure that main protection concerns are brought to relevant stakeholders to advocate for respect of human rights and minimum protection standards.

Requirements:

Education:

• BA in relevant fields (Social Science, Psychology, Social Work, Human Rights, International Humanitarian Law or other fields related to social development and humanitarian work)
• Desirable master’s degree (MA) in Human Rights, Social Work, International Humanitarian Law or related subjects 

Professional Experience:

• Minimum of 3 years of relevant working experience, with at least 2 years in protection-related sectors and/or working with refugees and vulnerable communities, preferably within an INGO

Professional Requirements:

• Essential computer literacy (word, excel and internet)
• Strong theoretical, technical and practical background in protection

Personal Requirements:

• Excellent interpersonal and communication skills and ability to work and integrate in a multicultural team
• Ability to work under pressure, flexibility
• Problem solver, dynamic, mature, proactive
• Strong organizational skills and ability to manage efficiently multiple priorities, deadlines and tasks
• Solid time-management skills, resourcefulness and attention to details.
• Diplomatic skills in networking with partners, authorities and donors
• Experience in complex emergency setting involving internal displacements
• Reporting skills, experience with monitoring tools and systems, data collection and analysis 
• Capacities in developing training program in specific thematic areas

Languages:

English and Romanian or Russian mandatory. Ukrainian desirable

INTERSOS is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply.

Interested candidates are invited to apply the CV and Internsion Letter in English on recruitment.moldova@intersos.org.

By applying your CV, you consent to the processing of your personal data.

Only selected candidates will be contacted.