Programme Associate (Shelter Information Management)

Job Info

• Job Identification: 12724
• Posting Period: 27/02/2025 - 13/03/2025
• Locations: Chisinau, MD
• Job Schedule: Full time
• Contract Type: Special Short Term Graded (Up to 9 months)
• Vacancy Type: Special Vacancy Notice
• Recruiting Type: General Service
• Grade: G-5

Job Description

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

Context

Following the launch of military operations across Ukrainian territory on 24 February 2022, substantive flows and displacements across Ukraine and toward neighboring countries have been reported countries in the following days. In response to the Ukrainian crisis, IOM Chisinau has increased operational activities which requires additional administrative staff.

Housing and settlement are basic human needs and key components to social, emotional, and economic well-being; in Moldova, access to adequate housing is considered among the third priority needs for refugees renting accommodation (30%). For the refugees that have been able to cover the rent, they rely on cash assistance, income (wage, salary, pension), and personal savings to cover the payment of the rent. IOM has leveraged its experience in emergency response, hence providing the humanitarian response as part of a multi-sectoral Shelter, Cash, and WASH intervention. IOM is also transitioning to focus on medium to long-term solutions for the displaced, including transitional shelter (Rental assistance) and social inclusion, strengthening local institutions to increase stability, resilience, access to durable solutions, and diaspora engagement.

Under the overall supervision of the Head of programs in IOM Chisinau and the direct supervision of the Programe Coordinator Shelter and Settlement, the incumbent will be responsible for:

Responsibilities

Data Management and Quality Assurance:

1. Maintain beneficiary profiles in systems like Redrose and Kobo to  support accurate operational data; strictly follow the procedures for beneficiary data protection. 
2.  Contribute to data quality by cleaning, checking, analyzing collected field data, and providing timely feedback to the Shelter and Settlement Program Coordinator and field registration assistants.

Training and Support:

1. Provide guidance and support to staff, field enumerators, and implementing partners involved in data entry and processing, ensuring compliance with quality standards and timely information sharing.
2. Provide user support and system training on data collection tools.

Technical Assistance:

1.  Suggest rapid solutions and feedback on technical system features to  support accurate daily project implementation.
2. Assist in drafting user manuals and training materials for field teams on best practices.

Reporting and Coordination:

1. Update the unit’s 5W reporting in coordination with staff and provide weekly updates to the Program Coordinator.
2. Verify and prepare beneficiary information packages and documentation for administrative purposes, following internal validation procedures.

Accountability to Affected Populations (AAP):

1. Serve as the Shelter, Settlement, and Infrastructure AAP focal point, providing timely and effective feedback to complaints received through various channels.
2. Check and review the complaint and response mechanism with other departments and units, leading on beneficiary-related issues.
3. Ensure the privacy of complaints by limiting access to beneficiary data and maintaining secure records.

Monitoring and Evaluation:

1. Assist the monitoring and evaluation team in organizing post-distribution monitoring for Shelter, Settlement, and Infrastructure activities, especially cash for rent and multipurpose cash assistance.

Operational Support:

1. Assist in operational activities, beneficiary follow-up/feedback, and data management tasks as needed.
2. Perform additional duties as assigned and undertake duty travel when requested.

Qualifications

Education

• Bachelor’s degree in Finance, Information Management, Computer Science, Geography, Statistics, or a related field from an accredited academic institution with three years; 
• High school diploma with five years of relevant professional experience

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Previous experience in data management is an advantage. 
• Experience in communicating and working with a wide range of people, including people of culturally diverse backgrounds. 
• Knowledge/ Experience in Cash based Intervention programmes is an advantage.  
• Previous exposure to work with UN agencies, Governmental entities, Civil  Society Organizations and other stakeholders..   

Skills

• Strong management capability and experience, especially in the field of humanitarian assistance. 
• Computer/software literate, very good skills required in Excel, Word, PowerPoint, and kobo toolbox. 
• Experience managing common operational datasets 
• Technologically savvy mindset to explore unique solutions
• Excellent communication and negotiation skills. 

Languages

• Fluency in English, Russian, Romanian is required (oral and written). Working knowledge of Ukrainian an advantage, or any other language.     

IOM’s official languages are English, French and Spanish.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Competencies

The incumbent is expected to demonstrate the following values and competencies:

VALUES - All IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

CORE COMPETENCIES - Behavioral indicators –  Level 1

        Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.

Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 is strongly recommended for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
7. IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration
    
   For further information and other job postings, you are welcome to visit our website: IOM Moldova Careers