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Technical Support Specialist

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HR-Consulting (www.search4staff.com), on behalf of its client, an international company, is looking for candidates to fill the position of:

Technical Support Specialist

Job Description

  • Assisting in everyday problem solving with all CRM users, buffer between local users and subsidiary COO;
  • Assisting in testing of new releases / changes of CRM, providing COO with consolidated list of detected issues and proposals for improvement during implementation period;
  • Configure new Dealers in CRM as requested by PRMs - Configure Dealer Agents as requested by Commercial Department;
  • Responsible for updating all internal procedures according to the approved changes;
  • Create, develop and maintain new projects and procedures needed for the business;
  • Train and mentor lower level employees in business operations;
  • Develop and update training programs based on ongoing experience, process metrics and feedback from process users;
  • Collect different types of data and process manual statistics on demand, as required by COO or local management, to help as baseline for process related decisions.

Qualifications and experience required

  • English (speaking and writing) – upper intermediate
  • Relevant technical education
  • Skill in the analysis and re-engineering of systems, processes, and procedures
  • Capability to work effectively and efficiently with minimal supervision
  • Good communication, writing skills and teamwork
  • Experience in high tech/IT customer support – advantage

Advantages of the job

  • Working in an interesting environment and diverse groups of people
  • Competitive salary, attractive benefits
  • Professional development and career opportunities
  • Modern office and equipment
  • Friendly team

To apply, please submit your CV to HR-Consulting e-mail: ba30@search4staff.com, tel.: +373 62 101 257. Please, indicate the relevant vacancy code (OSI) in the subject line or CV.

 

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