Acted is Hiring Protection Case Worker in Chisinau

Acted is Hiring Protection Case Worker in Chisinau

Acted has a zero-tolerance approach to sexual exploitation, abuse and harassment (SEAH) and ensures that only those who share and demonstrate our values are recruited. All candidates will be subject to satisfactory references and screening checks in line with legal requirements. Any candidate offered a job will sign Acted’s Code of Conduct and related policies as part of their work contract. All staff are expected to abide by the standards of behavior outlined in those documents.

Please note that any candidate offered a job will sign the Code of Conduct, and related policies, as part of their work contract. Misconduct can lead to dismissal.

Acted is looking for a Protection Case Worker

“Under the supervision of the Protection Case Supervisor, the Case Worker will be responsible of implementing activities to provide Protection Case Management to refugees from Ukraine and vulnerable Moldovans. Her/his main responsibilities will be to ensure the effective and efficient implementation of protection activities according to the methodologies and guidelines provided by ACTED, including beneficiary selection, assessment of protection needs, referral to relevant service and follow up until closure of the case.
The successful candidate will be based in Chisinau but will also work in other areas of the country where ACTED will be implementing its projects: the project aims to cover refugee accommodation centers in Moldova as well as other locations based on needs.

Salary: 20 000 lei
Experience: Is an advantage
Schedule: Full-time
Education: Higher


  • Ensure efficient and effective provision of protection case management services to refugees from Ukraine and vulnerable Moldovans. Including but not limited to: conducting intake interviews, assessing the needs, develop a case plan, referral of the case to relevant service providers, follow up until case closure
  • Contribute to the mapping of services available to Ukrainian refugees
  • Liaise with service providers to ensure the safe referral of Ukrainian refugees to services
  • Support with the creation of reports and communication material


  • Knowledge of other languages such as Ukrainian, Roma dialects 
  • Experience coordinating with CSOs and CBOs
  • Degree in social sciences/social work/education/psychology 
  • Experience in the implementation of activities in the fields of education and/or social work 
  • Experience in conducting interviews and focus group discussions  
  • Experience with participatory and community-based approaches 
  • Knowledge of the Moldovan context 
  • Good knowledge of Romanian, English and Russian


  • Official employment;
  • Competitive salary depending on knowledge and experience;
  • Unique experience in an international organization;
  • Our employees can benefit from Acted Academy trainings (Ex: Excel basics, Excel medium, Excel expert, Outlook, Mental Health, etc.)
  • Special benefits package for employees;
  • Opportunities for growth and development;
  • We have a small library where everyone can borrow or bring books.

The selection procedure consists of the following steps:

  • Collection of submitted CVs during the period until the deadline specified in the announcement (all CVs sent in accordance with the requirements are considered).
  • CV-analyzing the resumes based on the vacancy requirements.
  • Formation of a list of potential candidates, based on the score after CV-analysis.
  • Pre-interview by phone (just to clarify some details).
  • Invitation of candidates with a sufficiently high score after CV-analysis for a test.
  • Notification of the test results (within 1 week) and if the test is passed successfully invitation for an interview.
  • After the interview, sending a decision on the candidate (positive or negative), takes  within 1 week.


How to apply?

Mandatory to send your application to, ensure to include your  English CV in PDF format, max 4 pages and recommendation letter. Also, share with us name and contact details of your line manager and HR manager during last job.


Before applying, note this is a full time position!

Ensure that you have read the requirements for the position and you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager. 


Acted - reserves the right to cancel or stop the selection process at any time.

*All of the information you provide during the application process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary. It will be held securely by us whether the information is in electronic or physical format. 

Deadline 16/05/2024 

Articol adaugat de: ACTED Moldova