Anunțuri de Angajare

Position: Accountability Officer
Duty Station: Chisinau

Salary level: 30 000 MDL Brutt/monthly 

Deadline date for application: 15.01.2024 - 18.00.

INTERSOS is a humanitarian organization working on the protection of Ukrainian refugee at Chisinau and other Regions around the country.

All INTERSOS employees are expected to perform their roles and responsibilities according to the INTERSOS charter of values, code of ethics, PSEA and Child Protection policies.

Main Purpose:

Guarantee the implementation of the Mission’s Complaint Feedback and Response Mechanism (CFRM) and of other activities related to Accountability to Affected Populations, in close collaboration with  programmes teams and according to INTERSOS’ guidelines.

Tasks:

• Contribute to design the Mission’s CFRM SoP, in line with the global standards and adapted to the context of operation
• Implement the different mechanisms for CFR as determined by the related SoP and ensure they are available in all field locations. Suggest evidence-based improvement on the tools to the MEAL Coordinator/MEAL Manager
• Train field staffs on the core pillars of AAP, namely Information Sharing, Community Participation and Feedback and Complaint Management
• Travel to field locations to ensure proper implementation of CFR mechanisms, and that project implementation respects AAP core principles
• Guarantee smooth communication with stakeholders respecting context and local culture and suggest communication improvement to MEAL Coordinator/MEAL Manager
• In collaboration with the MEAL Manager prepare accountability visibility materials
• Support the Accountability Assistants in the resolution of non-sensitive complaints
• In collaboration with Accountability Assistant inform immediately the MEAL Manager in case of sensitive complaints received as per INTERSOS SOP
• Record feedback and complaints collected in the field in the dedicated template as per INTERSOS SOPs. Ensure that data resulting from the feedback are properly archived, regularly analyzed and followed up
• Review feedback and complaints DB on a weekly basis and raise any concerns to the MEAL Coordinator. Is responsible to check on a weekly basis the complaints received on the complaints email address and in the boxes
• Collaborate to the improvement of feedbacks and complaints DB and dashboards
• Ensure that complaints are addressed and that an appropriate and timely response is given to the complainant as per INTERSOS SOP
• In coordination with the Head of Mission and MEAL Coordination participate in sensitive complaints investigations as requested by the MEAL Manager
• Support MEAL staffs in implementing accountability exercises throughout the project life cycle, in line with the MEAL & Accountability Plans, and analyse the related data collected
• Contribute to develop training materials for Complaints Responses Mechanism. In collaboration with MEAL Officer and MEAL Manager organise and conduct trainings and workshops to coach project staffs on CFRM

Requirements:

• Essential degree in Statistics, Information management, Social Science, Demography, Social studies or any related field
• Minimum two year’s relevant work experience in MEAL and accountability
• Previous experience in monitoring and evaluation of education, protection, and medical projects with NGOs in developing or emergency countries
• Knowledge of Accountability to Affected Population and monitoring and evaluation in the humanitarian context
• Desirable training and experience in conducting internal investigations related to PSEA, fraud or other misconduct allegations
• Mission and local language essential
• Essential computer literacy (
• Data collection and analysis and presentation
• Desirable knowledge of quantitative and qualitative research methods
• Teamwork and cooperation
• Service orientation
• Planning and organisational skills
• Flexibility
• Confidentiality
• Ability to work under pressure
• Commitment to INTERSOS principles

Interested candidates are invited to apply the CV's on recruitment.moldova@intersos.org.

By applying your CV, you consent to the processing of your personal data.

Only selected candidates will be contacted.