Anunțuri de Angajare

Business Processes Analyst, Short-Term (NPSA-9) – “Promoting Agricultural Development and Quality Employment for the Most Vulnerable” Project

Deadline/Termenul limită: 6 mai 2026

To apply please follow the link/Pentru a aplica, vă rugăm să accesați link-ul: APPLY

Job Description

Background

The project Promoting rural agriculture development and quality employment for the most vulnerable is financed by the European Union and implemented by UNDP to support Moldova’s transition from crisis response toward long-term resilience, inclusive growth, and EU-aligned reforms. Building on EU–Moldova priorities in employment, labour market modernization, and agricultural governance, the project promotes an integrated approach that links employment services, social protection, and agricultural support through digitally enabled service delivery. By strengthening institutional capacities and modernizing core digital public services - particularly those serving vulnerable rural populations - the project aims to improve access, transparency, and effectiveness of public support measures, while contributing to Moldova’s broader reform agenda on modernization, social inclusion, and sustainable rural development.

In 2025, the Republic of Moldova continues to navigate a challenging socioeconomic and geopolitical context. The country is transitioning from crisis response to longer-term resilience building, while its reform agenda – centered on economic modernization, energy transition, and governance strengthening – is being tested amid rising regional risks, growing public expectations, and constrained fiscal space.

Agriculture remains a central sector of the Moldovan economy, employing over one-fifth of the workforce and contributing around 12% of GDP. Including food processing, the agri-food sector accounts for 16% of GDP and 45% of total exports. Moldova’s fertile land supports diverse production and underpins the rural economy. However, the sector is characterized by a dual structure: large, competitive enterprises coexist with numerous small, low-productivity farms. Informality is widespread, with more than half of salaried agricultural workers employed without formal contracts.

Digital modernization of public services in both employment and agriculture is progressing but remains uneven. Key institutions continue to operate with fragmented data systems, weak interoperability, and limited analytical capacity. These gaps hinder policy implementation, reduce the effectiveness of subsidies and services, and limit the state’s ability to engage the most vulnerable rural populations.

In this context, the Project seeks to contribute to labour market inclusion and agricultural modernization through digitally enabled service delivery. UNDP’s engagement is focused on integrated and inclusive approaches – linking social protection, employment, and agricultural services through modern digital infrastructure and case management. Building on past experience in digital governance and service modernization, the initiative is well positioned to deliver scalable results that can be institutionalized and sustained beyond the project’s duration. It will contribute to Moldova’s broader objectives of fostering decent work, rural development, and sustainable EU-aligned transformation.

The project aims to strengthen Moldova’s institutional and digital governance systems in order to expand access to employment and modernize agricultural service delivery for vulnerable rural populations. Its focus is on enabling hard-to-employ individuals and farmers to benefit from more efficient, inclusive, and transparent public services.
On the employment side, the initiative seeks to make social protection and labour market services more accessible and better integrated, supported by digitally re-engineered institutional frameworks. 

In agriculture, the project will help farmers across the country, including smallholders and underrepresented groups, access modernized services that are transparent, equitable, and aligned with Moldova’s reform agenda and EU commitments.

The project directly supports Moldova’s EU accession process by advancing the implementation of the Reform Agenda, in particular subdomain 1.7 on agriculture and subdomain 4.3 on employment and labour markets. Within the agricultural sector, the initiative contributes to the operationalization of the digital National Farmers Registry (dNFR) and the Land Parcel Identification System (LPIS), both of which are prerequisites for Moldova’s compliance with the EU Common Agricultural Policy (CAP) requirements under Chapter 11. The project also aims to strengthen transparency and accountability in agricultural governance through the introduction of conditionality and compliance mechanisms.

Institutional support will be provided to the Ministry of Agriculture and Food Industry (MAFI) and the Agency for Intervention and Payments in Agriculture (AIPA) to reinforce their capacity to manage digital tools, improve administrative frameworks, and ensure transparent subsidy management. These reforms will be complemented by inclusive outreach measures to ensure equitable access to digital agricultural services for smallholders, women, and rural youth, fostering resilience and participation across rural communities.

Duties and Responsibilities

UNDP Moldova seeks to contract a Business Processes Analyst (hereinafter “the Analyst”) to support the Moldovan Agency for Interventions and Payments in agriculture (AIPA) with implementation of the Integrated Administration and Control System (IACS) by analysing and improving end-to-end business processes and operational workflows underpinning the system’s use and further development. The assignment will focus on assessing current (“as-is”) processes existing in AIPA and across IACS modules (dNFR – digital National Farmers Register, LPIS - Land Parcel Identification System, GSAA – Geo-Spacial Aid Application, AMS – Aria Monitoring System etc.), identifying gaps and inefficiencies against agreed policy, regulatory, and service-delivery requirements, and translating validated needs into clear business and functional requirements to guide system enhancements, interoperability, and sustainable operations.

The Analyst will work under the framework of the Project as part of an interdisciplinary team supporting agricultural modernization and digital governance. The Analyst will coordinate with the designated technical team of the Ministry of Agriculture and Food Industry (MAFI), Moldovan Agency for Interventions and Payments, relevant beneficiary institutions (as applicable), to confirm requirements, validate proposed process changes, and align sequencing with operational needs, while retaining responsibility for the end-to-end delivery of process analysis outputs within the agreed scope.

The Analyst will carry out a full requirements and process-improvement cycle, including stakeholder consultations, mapping of workflows and roles, identification of bottlenecks and control gaps, definition of functional and non-functional requirements, validation of “to-be” processes, support to implementation planning, and contribution to user acceptance by ensuring that delivered system changes reflect the agreed business rules and operational procedures. The assignment will also include preparing and maintaining process and requirements documentation (e.g., process maps, business rules catalogue, requirements traceability, and change logs) and supporting change management through guidance materials and training inputs.

More specifically, the Business Processes Analyst will be responsible for:

UNDP Moldova seeks to contract a Business Processes Analyst (hereinafter “the Analyst”) to support the Moldovan Agency for Interventions and Payments in agriculture (AIPA) with implementation of the Integrated Administration and Control System (IACS) by analysing and improving end-to-end business processes and operational workflows underpinning the system’s use and further development. The assignment will focus on assessing current (“as-is”) processes existing in AIPA and across IACS modules (dNFR – digital National Farmers Register, LPIS - Land Parcel Identification System, GSAA – Geo-Spacial Aid Application, AMS – Aria Monitoring System etc.), identifying gaps and inefficiencies against agreed policy, regulatory, and service-delivery requirements, and translating validated needs into clear business and functional requirements to guide system enhancements, interoperability, and sustainable operations.

The Analyst will work under the framework of the Project as part of an interdisciplinary team supporting agricultural modernization and digital governance. The Analyst will coordinate with the designated technical team of the Ministry of Agriculture and Food Industry (MAFI), Moldovan Agency for Interventions and Payments, relevant beneficiary institutions (as applicable), to confirm requirements, validate proposed process changes, and align sequencing with operational needs, while retaining responsibility for the end-to-end delivery of process analysis outputs within the agreed scope.

The Analyst will carry out a full requirements and process-improvement cycle, including stakeholder consultations, mapping of workflows and roles, identification of bottlenecks and control gaps, definition of functional and non-functional requirements, validation of “to-be” processes, support to implementation planning, and contribution to user acceptance by ensuring that delivered system changes reflect the agreed business rules and operational procedures. The assignment will also include preparing and maintaining process and requirements documentation (e.g., process maps, business rules catalogue, requirements traceability, and change logs) and supporting change management through guidance materials and training inputs.

More specifically, the Business Processes Analyst will be responsible for:
 

Business process analysis and functional requirements 

• Lead structured consultations with stakeholders to capture operational needs, pain points, and priorities for dNFR usage and further development.
• Draft user’s manual of the dNFR to be applied by AIPA personnel in their daily operations.
• Draft users’ guidelines for self-registration of farmers in dNFR.
• Contribute to the development of Technical Specification of IACS components to be developed (LPIS, GSAA, AMS).
• Map and document as-is and to-be business processes, roles, and decision points (e.g. BPMN - Business Process Model and Notation. or equivalent), ensuring alignment with institutional mandates and service delivery practices.
• Develop and maintain a business rules catalogue, covering validations, statuses, approvals, permissions, and calculation rules required for consistent operations.
• Translate business needs into functional requirements and user stories/use cases, including acceptance criteria, edge cases, and exception handling.
• Define data requirements (data fields, reference data, mandatory attributes, data ownership/stewardship, quality rules) and validate consistency across modules and integrations.
• Support definition of interoperability requirements with government digital services and external registries (e.g., identity, notifications, logging, sectoral databases), including process triggers and expected outcomes.
• Contribute to defining non-functional requirements from a business perspective (e.g., auditability, reporting needs, performance expectations, continuity, and access controls as they affect operations).

Module-specific process coverage

• Persons Registry: process flows for registration/updates of natural/legal persons, verification steps, authorizations/representation, and linkage to holdings and accounts.
• Farm Registry: process flows for holding creation and management, recording of activities and assets, attachment handling, and generation of printable outputs (e.g., extracts).
• LPIS-related workflows (as applicable to dNFR scope): process triggers and dependencies for land parcel referencing, crop planning, and coordination with Geogrphical Information System (GIS)/LPIS stakeholders and data sources.
• GSAA related workflows towards the submission and validation of parcel declarations against the LPIS reference layer, crop type recording, area calculation and tolerance checks, and the flagging of overlaps or anomalies for administrative review. Coordination with the LPIS and GIS infrastructure is essential at this stage.
• Other existing systems in AIPA  and in Moldova’s agriculture area. 
• Cross-cutting workflows: user access and permissions management, status changes (e.g., draft/submitted/validated), and exception/correction processes.

Quality assurance, validation, and change management support

• Establish and maintain requirements traceability from business needs to functional specifications and delivered changes.
• Review functional specifications and proposed solutions from developers/contractors to ensure alignment with validated processes and business rules.
• Support UAT planning and execution, including test scenarios derived from real workflows, validation of outcomes, and structured capture of observations.
• Support change management by contributing to SOPs, user guidance, and training materials, ensuring procedures reflect the agreed processes and roles.
• Maintain documentation of decisions and changes (e.g., requirements backlog, minutes of validation sessions, and change logs) to ensure continuity and auditability.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangements

The Business Processes Analyst will work under the supervision of the EMAG Project Manager and in collaboration with the Project Analyst,and the UNDP Moldova Policy Specialist and Digital Development Specialist and overall project team, for an effective achievement of results, anticipating and contributing to resolving project-related issues and information delivery.

He/she also will collaborate with other UN projects, the Ministry of Agriculture and Food Industry, Moldova Electronic Governance Agency, and other national stakeholders. The incumbent is expected to exercise full compliance with UNDP administrative rules, regulations, policies and strategies.

Competencies

Core Competencies

Achieve results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline.

Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.

Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.

Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.

Act with determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident.

Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships.

Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.

Cross-Functional and Technical CompetenciesBusiness Management - Project Management:     

• Ability to plan, organize, prioritize, and control resources, procedures, and protocols to achieve specific goals. 

Business Direction & Strategy - Strategic Thinking:

• Ability to develop effective strategies and prioritized plans in line with UNDP’s objectives, based on the systemic analysis of challenges, potential risks and opportunities; linking the vision to reality on the ground, and creating tangible solutions; 
• Ability to leverage learning from a variety of sources to anticipate and respond to future trends; to demonstrate foresight in order to model what future developments and possible ways forward look like for UNDP. 

Business Direction & Strategy - System Thinking:     

• Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system. 

Business Development - Knowledge Facilitation:     

• Ability to animate individuals and communities of contributors to participate and share, particularly externally. 

Digital & Innovation - Data analysis:     

• Ability to extract, analyze and visualize data (including Real-Time Data) to form meaningful insights and aid effective decision making. 

Digital & Innovation - Digital transformation design:     

• Practical and strategic skills in digital transformation for governments and organizations. 

Partnership management - Relationship Management:     

• Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding. 

Required Skills and Experience

Minimum education requirements:    

• Advanced university degree in Business Administration, Public Administration, Information Systems, Economics, Management, Industrial Engineering, or related field(s); OR  
• A first-level university degree (Bachelor’s degree) in the areas mentioned above in combination with an additional two (2) years of qualifying experience will be given due consideration in lieu of the advanced university degree.

Minimum years of relevant work experience:     

• Minimum 2 years (with Master’s degree) or 4 years (with Bachelor’s degree) of progressively responsible relevant experience in business process analysis, business analysis, or requirements engineering for digital/ICT systems. 

Required skills:

• Demonstrated experience in business process mapping and optimisation (e.g. BPMN or equivalent), including development of as-is / to-be process models and identification of bottlenecks and control gaps.
• Demonstrated experience to translate policy/operational needs into implementable business rules (e.g. validations, statuses, permissions, approvals) and to elicit, document, and validate functional requirements (user stories/use cases, acceptance criteria), maintaining requirements backlog and/or traceability matrix through stakeholder validation.

Desired skills:    

• Experience in analysing and documenting data requirements (data dictionaries, reference data, data quality rules, ownership/stewardship) and reporting needs.
• Demonstrated experience to collaborate effectively with technical development teams (backend developers, database developers) to translate business requirements into actionable technical specifications and to review proposed solutions for alignment with validated business rules and operational processes.
• Familiarity with interoperability concepts and documenting integration requirements with external systems/services (e.g., identity, notifications, logging, registers).
• Experience supporting UAT (test scenarios based on workflows, validation of outcomes, defect triage from a business perspective) and change management (SOPs, guidance materials, training inputs).
• Experience working with government institutions or development projects supporting digital transformation, service delivery reform, or registry-based systems.

Required Languages: 

• Fluency in Romanian and English is required. 
• Knowledge of one or more minority languages relevant for Moldova, including Russian, Romani, Gagauzian, Bulgarian, Ukrainian and sign language, is an asset.

Professional Certificates:

• Additional training and/or certification in business analysis and requirements engineering, business process modelling, and/or Agile delivery would be an advantage.

The daily rate for this position is 2,800 MDL net.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Use of AI by candidates

Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection

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