Norvegian Refugee Council angajează Shelter and WASH Officer Moldova Chisinau
All NRC employees are expected to work in accordance with the organization’s core values: dedication,
innovation, inclusivity, and accountability. These attitudes and beliefs shall guide our actions and relationships.
1. Role and responsibilities
The purpose of a Shelter/WASH Officer (NFI/CVA/in-kind) position is to contribute specific technical
competencies to project implementation.
The following is a brief description of the role.
Generic responsibilities
1. Ensure compliance with NRC policies, guidelines, and standards.
2. Adhere to NRC policies, tools, handbooks, and guidelines.
3. Ensure compliance with Cash strategy (national & regional), tools, handbooks, guidelines & standards.
4. Cash-specific technical responsibility for implementation of technical activities of Cash for Winter Needs
Programme.
5. Cash and communication-specific technical responsibility for tracking follow-up of project participants
involved in the cash for winter needs project.
6. Cash-specific technical responsibility for the quality control and monitoring of project activities, including the
partner involved in the project activities.
7. Cash-specific technical responsibility for project documentation of technical activities of cash for winter
needs project.
8. Monitor and follow up on project participants registration status through verifiable tools.
Specific responsibilities
• CRM – Customer Relationship Management - Give project participants households support to register in
NRC system.
• Follow up with referrals and double-check if households qualify for cash assistance.
• Support NRC’s CFM hotline and answer questions that the recipients of the cash assistance may have.
• Identify and engage with key actors involved.
• Work with programme, finance, and logistics colleagues on NRC deliverables in shared plans.
• Support documentation of lessons learned success stories and programme impact of cash for winter
needs.
• Provide additional assistance to the cash for winter needs team as required.
• Conduct assessments and data collection as needed.
Critical interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons.
Relevant interfaces for this position are:
• Programme: Shelter Coordinator and Area Programme Manager.
• Area Operations: Support Staff (Logistics, Finance/ Administration, HR).
• Staff capacity building: Regional Cash and Market Advisor.
• Implementation: Shelter/WASH and any other Core Competencies staff involved.
2. Competencies
1. Professional competencies
Generic professional competencies for this position:
• University degree in a relevant subject, ideal.
• Previous experience working as at least Cash Officer in a humanitarian/recovery context.
• Previous experience in customer services.
• Proactive and adaptable and have the ability to cope with stressful situations.
• Excellent capacity to plan, prioritize and multitask.
• Documented results related to the position’s responsibilities.
• Willingness to work in demanding, stressful context.
Context/specific skills, knowledge, and experience:
• Fluency of Romanian, English and Russian Language - spoken and written.
• Experience with Microsoft Office, especially Word, Excel, and Outlook.
• Ability to formulate clear, concise options and recommendations.
• Experience in collaborating with cash actors in Moldova will be a plus.
• Networking and deal-making capacity.
• Competent in building networks, strong problem-solving skills, and ability to influence with effective
listening, persuasion, negotiation, and other techniques.
2. Behavioral competencies
These are personal qualities that influence how successful people are in their job.
• Communicating with impact and respect.
• Planning and delivering results.
• Working with people.
• Coping with changes.
• Planning and delivering results.
• Empowering and building trust.
3. Performance Management
The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC
Performance Management Manual. The following documents will be used for performance reviews:
• The Job Description.
• The Work and Development Plan.
• The Mid-term/End-of-trial Period Performance Review Template.
• The End-term Performance Review Template.
• The NRC Competency Framework
Kindly note that this position is open to candidates who have the legal right to work in Moldova and note that we are unable to provide work permits or visa sponsorships for this position.
Please note that the empty or incomplete applications as well as CVs received via email will not be considered official and will not be processed.
- Job Identification15642
- Job CategoryShelter
- Posting Date08/05/2024, 03:48 PM
- Apply Before08/19/2024, 11:59 PM
- Job ScheduleFull time
- Locations Chisinau
