MEAL Officer - HEKS/EPER

Job title

MEAL Officer

Duty station

Chisinau, Moldova

Starting date

1^st July 2024

Contract duration

12 months

Contract type

Full time

Reports to

Reporting and Grants Acquisition Manager (RGA)

Coordinates with

Project Officers and Manager, all staff, HEKS/EPER Partners

Direct line manager of

n/a

Main responsibilities

Tasks

Monitoring and Evaluation

·       Develop and implement comprehensive MEAL plans for humanitarian assistance and nexus projects, ensuring alignment with HEKS/EPER’s strategic objectives and donor requirements.

·       Design and adapt appropriate monitoring and evaluation frameworks, tools, and methodologies to measure project performance, outcomes, and impact.

·       Oversee the collection, analysis, and management of quantitative and qualitative data from various sources, including field visits, surveys, focus group discussions, and secondary sources.

·       Conduct regular project monitoring, including site visits, to assess progress, identify challenges, and recommend corrective actions.

·       Facilitate the implementation of mid-term and final evaluations, ensuring the involvement of key stakeholders and the incorporation of lessons learned.

·       Provide timely and accurate reporting on project performance, including the preparation of dashboards, progress reports, and evaluation reports.

·       Support the project team in the use of data for decision-making, adaptive management, and continuous improvement.

Accountability

·       Develop and implement robust beneficiary feedback and complaint mechanisms, ensuring that target communities are aware of their rights, the project's intended results, and the available feedback channels.

·       Analyze and respond to beneficiary feedback and complaints in a timely and appropriate manner, escalating issues to the relevant levels as needed.

·       Ensure that feedback and complaints are properly documented, tracked, and addressed, and that the resolution process is communicated back to the affected communities.

·       Collaborate with the project team to address any identified issues or concerns raised by beneficiaries and monitor the effectiveness of the corrective actions taken.

·       Contribute to the development and implementation of community engagement strategies to promote transparency and accountability.

·       Organize and lead learning events, such as workshops and trainings with community representatives aiming at improving partners’ safeguarding mechanisms. 

Learning

·       Facilitate the documentation and dissemination of lessons learned, best practices, and innovative approaches identified during project implementation.

·       Organize and lead learning events, such as workshops, after-action reviews, and knowledge-sharing sessions, to foster a culture of continuous improvement within the organization and with the organization’s partners.

·       Collaborate with the project team and partners to incorporate lessons learned into the design and implementation of future projects.

·       Contribute to the development of knowledge management systems and tools to capture and share institutional knowledge.

Reporting and Coordination

·       Prepare and submit regular MEAL reports, including weekly work plans, monthly progress updates, and quarterly/annual performance reports.

·       Coordinate closely with the mission’s staff members and HQ MEAL team members to ensure the timely and accurate collection, analysis, and reporting of data.

·       Liaise with donors, partners, and other stakeholders to provide MEAL-related information and respond to information and support requests.

·       Participate in project planning, review, and strategic meetings to provide MEAL-related inputs and recommendations.

·       Manage and supervise the work of field-based staff and enumerators, ensuring they are adequately trained and supported.

Data quality and security

·       Ensure that MEAL activities and data collection processes adhere to the HEKS/EPER’s security protocols and procedures.

·       Maintain strict confidentiality and data protection measures when handling sensitive information.

·       Comply with the HEKS/EPER’s policies, procedures, and donor requirements related to MEAL.

·       Comply GDPR policy for HEKS/EPER Moldova