Anunțuri de Angajare

Duties

The Embassy Telephone Receptionist answers internal and external telephone calls, transfers calls, sends/receives faxes, sends/receives email, manages the Embassy cell phone program, manages the Embassy telephone book and emergency contact roster, manages the Embassy cell phone contact list, manages the Embassy's Department of State Safety and Accountability For Everyone (SAFE) program, manages the Embassy TinyPulse staff feedback program, and provides unofficial translation services to the Information Resource Management (IRM) Section.

As part of the Embassy IRM team, the Telephone Receptionist receives daily instructions from the Information Management Specialist, Information Systems Officer and Senior Information Technology and Communications Specialist. The Telephone Receptionist is responsible for managing IRM support functions including drafting of routine office documents, database entry and maintenance, inventory management, security compliance, internet HTML webpage conversion, first tier support for mobile devices, receiving customers’ requests for assistance, handling travel and hotel arrangements for IRM staff and drafting all unclassified office correspondence to include Diplomatic Notes, handling internal mail, facilitating procurement and inventory activities, and many other facets of IRM office operations.

Qualifications and Evaluations

EXPERIENCE: At least two years in an office environment with progressively higher responsibilities in administrative and clerical tasks are required. Experience must include answering telephone calls, word processing, email correspondence, basic supply and logistics, and general office management is required.

JOB KNOWLEDGE: The Incumbent must be familiar with Moldova, the city of Chisinau, and common locations for government offices, embassies, and other important locations. Must be familiar with common protocol when interacting with the public and with governmental and/or diplomatic entities. The incumbent must also be sufficiently conversant in the IT terminology and technology to accurately identify all relevant components. Maintenance of Post IT inventory will require close coordination with IRM's various offices and the GSO Property and Supply and Procurement offices, therefore employee must be knowledgeable of all Post structure, Management functions, and administrative procedures. This position also requires the employee to be familiar with present and emerging computer technologies in order to be a fully effective IT procurement representative. The incumbent must be conversant with local IT market conditions, knowledgeable of companies' promotions and special offers to facilitate the embassy's trade in up-to-date and cost-effective services. A good working knowledge of Microsoft Office Suite is required. This position also requires a good knowledge of office management.

Education Requirements:

Completion of high school is required.

Evaluations:

LANGUAGE:  Level III (Good working knowledge) speaking/reading/writing English is required. Level III (Good working knowledge) speaking/reading/writing Romanian is required. Level III (Good Working Knowledge) speaking/reading/writing Russian is required.  (This may be tested.)

SKILLS AND ABILITIES: 

1. Requires strong interpersonal, communication, organizational and customer service skills.

2. Must be able to operate with little oversight.

3. Ability to type English, Romanian and Russian is required.

4. The incumbent is required to deal tactfully and effectively with all customers.

5. Ability to manage her/his time with limited direction is essential to full performance.

6. Ability to learn a variety of IRM specific applications and databases is required.

7. The employee must have excellent PC skills with an intermediate working knowledge of Microsoft's Outlook, Word, and Excel applications in addition to post's      Procurement and other applications.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Closing date for receipt of applications is October 16, 2022 at 23:59 Chisinau time.  Please note that the only way to apply for this position is to use our Electronic Recruitment Application https://md.usembassy.gov/embassy/jobs/.