CFRM (Community Feedback and Response Mechanism) Assistant

Under direct supervision of the Data and Digital Transformation Coordinator, CFRM Assistant will contribute to implementation of PIN Moldova Community Feedback and Response Mechanism. CFRM Assistant will support corrective action where needed, and assist in collecting and documenting feedback and generating lessons learnt. S/he will be responsible in receiving and processing feedbacks and complains from beneficiaries, other stakeholders and target groups. S/he will be responsible for implementing the CFRM related activities and preparing high-quality deliverables, including keeping records of received requests, complaints and feedback and ensure follow-up of each and every case, as well as, contributing to complaints’ resolution process and CFRM’s statistics.

For national staff only

Organization - People in Need

Job Title - CFRM Assistant

Duty station – Chisinau/ Comrat/ Balti

Salary range - 12920,00 – 18620,00 MDL brut, based on experience and profile

Application Deadline - September 23, 2024, by COB.

Type of contract - Employment contract; Full-time;

Expected Duration of Assignment - 01/10/2024 - 31/03/2025

Education & Work Experience: 

• Degree in social sciences or related fields, or a student in these areas, or relevant experience in community engagement or customer service.
• Experience handling complaints and feedback mechanisms or similar roles involving direct communication with beneficiaries.
• Strong verbal and written communication skills to interact effectively with diverse beneficiaries and stakeholders.
• Excellent organizational skills for managing multiple tasks and maintaining detailed records of feedback and complaints.
• Proficiency in using computer applications for data entry, management, and communication.
• Willingness to travel frequently within Moldova, including to remote locations.
• Experience in fieldwork and direct community engagement is an advantage.
• Proficiency in Romanian and Russian is essential; English is an advantage.

For more information please visit our official website: CFRM Assistant - People in Need

The applicants will be invited for interviews on a rolling basis. The application process might be stopped earlier if a suitable candidate is identified before the application deadline.

Only shortlisted candidates will be contacted for the interview. No phone calls or inquiries are allowed.

People in Need is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct and committed to promoting the welfare of children and adults with whom People in Need engages /is in contact with. People in Need expects all staff to perform job duties and responsibilities in accordance with People in Need code of conduct and key policies (available at: https://www.peopleinneed.net/key-policies-4142gp). People in Need Staff will undertake the appropriate level of training.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks.

We are committed to ensuring diversity (people from different social and ethnic backgrounds and of different genders, sexual orientations etc.) within our organization and encourage interested candidates to apply.

By sending their CV and other documents to the aforementioned link the candidate implicitly consents to their personal data appearing in the CV and such other documents being held and processed by PIN exclusively with the view to analyzing the candidate’s suitability for the position and keeping such data in our files for a reasonable period of time in accordance with the PIN's Data Protection Policy. The candidate can revoke such consent anytime by sending an according notice. Kindly refrain from including any special personal data, whose processing, as per applicable law, requires the express written consent of the subject of such data.