Anunțuri de Angajare

Interested candidates are welcome to apply by sending their CV and Cover Letter in English with email to crsapplicationsmd@crs.org, mentioning in the subject line the title of the position “Project Assistant for Accountability and Safeguarding”. 

About CRS 

CRS is one of the largest humanitarian organizations in the world, with programs in over 100 countries. In Moldova, CRS is implementing an Emergency Response to the Ukraine crisis initiative, dedicated to supporting Moldovan organizations to provide services to Ukrainian citizens relocated to Moldova and Changing the Way We Care initiative dedicated to promoting safe, nurturing families for children from residential institutions and children at-risk of family separation, by working with Moldovan government and local NGOs. See more information about us at www.crs.org and www.changingthewaywecare.org 

What We Offer

• Work in an international environment
• Training and support at on-boarding 
• Full-time employment with competitive local salary
• Professional development and learning

Job Summary:

The Accountability and Safeguarding Project Assistant will support CRS Moldova’s accountabilities activities including the monitoring of CRS Moldova’s feedback, complaint, and response mechanisms (FCRM) with communities, CRS and donors.  The Project Assistant will provide support and feedback response in line with CRS quality principles and standards, donor guidelines and industry best practices to Country Program (CP) technical and operational staff to promote the delivery of high-quality programming to CRS participants.

Job Responsibilities:

• Provide high quality customer service support to refugees and host communities reaching out via various feedback channels.
• Provide timely and accurate information to address the needs and concerns of program participants.
• Monitor the country program’s FCRM system, working closely with key staff to ensure timely and appropriate responses. Ensure that any feedback or complaints are addressed and follow up until the case is closed.
• Ensure that the functioning of the feedback mechanism is optimized, prioritizing the safety and well-being of the participating populations with whom CRS works.
• Channel complaints and comments from participants, ensuring that complaints or feedback are recorded in the database, liaising with field staff and the MEAL team at programme level.
• Provide specialized project administrative transactions and processes as needed.
• Provide translation of information, education and communication material as needed.

Basic Qualifications

• High School Diploma required. Professional Diploma/Certificate or courses in Administration a plus.
• Experience working in an office environment in a clerical or administrative role. Experience with a local or international NGO a plus.
• Experience with typing/word processing, data entry into online databases and forms, and working with various office equipment.
• Experience in MS Office package (Excel, Word, PowerPoint, Visio) and information management systems. Proficient in Word.

Required Languages – Written and spoken proficiency in Romanian, Russian, and English required, Ukrainian preferred.

Travel – Must be willing and able to travel within Moldova, up to 25%.

Knowledge, Skills, and Abilities

• Communicates well under pressure.
• Observation, active listening and analysis skills with ability to make sound judgment.
• Good relationship management skills and the ability to work closely with local partners and community members.
• Attention to details, accuracy, and timeliness in executing assigned responsibilities.
• Proactive, results-oriented and service-oriented.

Travel

Must be willing and able to travel to locations in Moldova up to 10% and occasionally participate in international meetings.

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship

Supervisory Responsibilities

No supervisory responsibilities at this time.

Key Working Relationships

Internal: CRS Moldova country program staff, CRS and CTWWC regional and global technical advisors for Monitoring, Evaluation, Accountability, and Learning (MEAL) and Safeguarding, CRS’ regional safeguarding community of practice.

External:  Sub-recipient partner organizations; representatives of national, regional, and local government relevant for project implementation; other partners (NGOs, faith-based organizations)

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS is an Equal Opportunity Employer

The post is subject to a criminal records check and three references prior to employment being confirmed.