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Are you interested in contributing to a fast-growing company and playing a key role in hiring exceptional international clients? How would you like to team up with colleagues from around the globe and learn about new cultures? 

Choose your style of delivering results by becoming a Guardian at Safeguard Global.

The Client Service Specialist is a key position within the Global Employment Outsourcing Operations division at Safeguard Global. Responsible for the day-to-day operations of clients and their workers, you will be assigned to a portfolio of clients, managing the life cycle of each worker employed with Safeguard Global, whilst providing a superior level of service.

Key priorities for this position include day-to-day query management via email and phone, processing of payroll, data validation, generation of sales invoices and ensuring timely worker payments.

A day in the life of a Client Service Specialist:

• Be the assigned contact for a portfolio of clients;
  • Managing client queries via the query management system and by phone.
  • Call clients frequently to review monthly activity (e.g. resolved/common queries).
  • Build trust and rapport with your assigned clients, improving client satisfaction levels.
  • Relay expert in-country guidance from both internal and external partners.
• Collaborate with other members of the Global Employment Outsourcing division to;
  • Consult on complex HR situations.
  • Ensure payments are processed as per the agreed schedule.
  • Assist Payments team in chasing late payments.
  • Liaise with external providers regarding queries and processes
• To manage the end-to-end life cycle for GEO workers and clients post onboard, which includes, but is not limited to:
  • Maintaining all worker documentation, managing changes as required/requested.
  • Update and maintain in-house systems and files.
  • Monitoring and maintaining benefits documentation.
  • Payroll input, ensuring payment accuracy.
  • Compliantly manging offboards; this could be voluntary or involuntary terminations.

A little bit about you, you will be:

• An excellent communicator, able to read the room and tailor your communication to your audience.
• Passionate about service excellence, holding prior experience in a customer service role.
• Experienced working with clients, managing relationships having proven success of building trust and rapport resulting in high client satisfaction levels.
• You will have a good maths aptitude and hold a keen eye for accuracy.
• You will be detail orientated; nothing gets past you! Prior HR administration would be advantageous.
• You are organised; able to manage your daily tasks, re-prioritise throughout your day and align to set deadlines. 

Why become a Guardian:

• International Environment: Our teams are borderless. Interact, collaborate, discover cultures, and expand your personal network beyond your country.
• Our Culture: We are nurturing a workplace where everything you do is in harmony with who you are. Where your ideas will always find their way to our leaders, and your contribution recognized.
• Autonomy & Flexibility (Work in Any Way): As a fellow Guardian, you will decide when, how and where you work best. We value results, not working hours.
• Learning: Even though perfection is impossible to reach, we support everyone striving towards it by providing you access to 2 learning platforms. Learn at your own pace, as much and whatever you need.
• Valuable Experience: Wherever you go, challenges will await you. At Safeguard Global you will find the “right” challenges to hone you into the ultimate professional.

If interested, please apply at https://safeguardglobal.wd3.myworkdayjobs.com/External_Careers/job/Moldova/GEO-Operations-Consultant_R-103095