Project Assistant – Data Management & Community feedback (SVN2022-44)


Open to Internal and External Candidates 

Position Title


Project Assistant – Data Management & Community feedback (CBI)

Duty Station


Chisinau, Moldova



General Service Staff

Type of Appointment


All Inclusive Salary:


Special Short-Term Ungraded

Six months with possibility of extension

17000 MDL per month

Estimated Start Date


As soon as possible

Closing Date 


22 September 2022


Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.


Following the launch of military operations across Ukrainian territory on 24 February 2022, substantive flows and displacements across Ukraine and toward neighbouring countries have been reported countries in the following days. As response to the Ukrainian crisis, IOM Chisinau has increased operational activities which requires additional administrative staff.

Under the overall supervision of the Chief of Mission, Program and Operations Coordinator and the direct supervision of the CBI Officer, the incumbent will be responsible for:

Core Functions / Responsibilities:

1.    Daily management of beneficiary system profiles and project hardware to reflect accurate operational data outputs.

2.    Support in ensuring data quality assurance of collected field level data and provide timely feedback to project management and field registration assistants.

3.    Support in the training and day to day coaching of staff involved in data entry and data processing, while ensuring compliance to standards of quality and timely information sharing. Provide user support and the system training to the staff on any data collection tool.

4.    Provide rapid solutions and feedback on technical system features to ensure daily implementation of the project is accurate and on track. 

5.    Assist in developing user manuals, training materials to be distributed to field teams on best practices.

6.    Assist in verifying and preparing beneficiaries information packages and documentation for administrative purposes, follow procedures for documents internal validation.

7.    Assist in coordinating as the CBI focal point person who ensures that accountability plans are fully implemented and effectiveness regarding feedback response time and solutions.

8.    Assist in the complaint and response mechanism with other departments & units and leading on CBI redress of the beneficiaries.

9.    Ensure privacy of complaints received from beneficiaries by strictly limiting access to beneficiary data to relevant staff and maintaining beneficiary feedback in lockable cabinets

10.  When required by Senior CBI Assistant, assist in any CBI operational activities, beneficiary follow-up/feedback and data management tasks. 

11.  Perform all such other duties as may be assigned.

12.  Undertake duty travel when requested.


Required Qualifications and Experience


  • Bachelor’s degree in Finance, Information Management, Computer Science, Geography, Statistics, or a related field from an accredited academic institution with two years; or
  • High School diploma with four years of relevant experience.


  • Previous experience in data management is an advantage.
  • Experience in communicating and working with a wide range of people, including people of culturally diverse backgrounds.
  • Knowledge/ Experience in Cash based Intervention programmes is an advantage. 
  • Previous exposure to work with UN agencies, Governmental entities, Civil Society Organizations and other stakeholders.


  • Computer/software literate, very good skills required in Excel, Word, PowerPoint, and kobo toolbox.
  • Experience managing common operational datasets.
  • Technologically savvy mindset to explore unique solutions.


Fluency in English, Romanian and Russian is required. Working knowledge of Ukrainian an advantage, or any other languages.

Required Competencies

The successful candidate is expected to demonstrate the following values and competencies:

Values - all IOM staff members must abide by and demonstrate these three values:

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators (Level 1)

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.


Any offer made to the candidate in relation to this special vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, security clearances and a valid COVID certification.

A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.

How to apply:

Interested applicants are invited to send the CV and cover letter in English to:  

Please, indicate the position you are applying for and reference code in the subject line of your message.

Closing date for applications is 22 September 2022, however interested candidates are strongly encouraged to apply sooner.

In order for an application to be considered valid, IOM only accepts the applications duly completed.

Only shortlisted candidates will be contacted.  

Posting period:

From 15.09.2022 to 22.09.2022