Anunțuri de Angajare

At Safeguard Global, our vision is to forever transform the way people work around the world. We equip businesses, large or small, with the necessary expertise, technology, and service to adapt and thrive on the global market. With over 1600 employees (aka "Guardians") superbly organized across 25 countries, we enable organizations to hire, onboard, manage and pay workers across the globe. Whether it is helping companies become multi-national powerhouses or taking care of payroll for organizations as they grow, over 1300 clients trust us to help them expand to over 165 countries.

 
The role in a nutshell: 
This role is a key position within the organization and is responsible for the onboarding of GEO workers and clients across the globe. The Customer Service Specialist is responsible for providing world-class customer service to all new clients and their workers, setting the stage for a successful ongoing partnership between the client and Safeguard.

How you will make a difference:

• Your goal will be to maintain high levels of customer satisfaction with a focus on customer delight while also iterating on and improving customer service techniques
• You will provide quality support via chat, phone, and email
• You will be able to quickly identify and troubleshoot any issues in a timely manner, following an incident management process
• You will be responsible for guiding the new customers through the onboarding process
• You will administer quality assurance processes including customer satisfaction surveys, KPI’s and transaction scorecards
• You will help with onboarding, guidance and training of our new team members

What will give you an advantage:

• Fluent in verbal and written English 
• Excellent communication skills and analytical mindset
• University Degree in Business Administration, Economics, Labor or related field will be a plus

Benefits of joining Safeguard:

• Internal referral bonus beginning with 500 USD
• Opportunities for certification and Training (Safeguard University, Percipio)
• Smart working (Work from Home)
• International environment
• Multicultural Diversity

If interested please send your CV to dariaungureanu@safeguardglobal.com, mentioning the role you applied for.