Hiring Dispatch Coordinator for US market

Hi all! We are looking for a Dispatch Coordinator who will coordinate trucking activities and staff by delivering assignments, instructions, and alerts via the organisation's communications network (chats/mobile/channel). This is an interesting job for someone who likes an active interractions with different type of people: vendors, clients, drivers, team members. 

Responsibilities:

  • Answers incoming calls and communications.
  • Coordinates response and delivery of received information to field staff.
  • Dispatches and deploys staff, vehicles, and/or units based on communications received.
  • Adeptly uses multi-line telephone systems, mobile phones, two-way radios, and other communications methods and networks.
  • Maintains calm communication with and provides instruction (such as first-aid guidance) to incoming callers.
  • Scheduling drivers to make freight deliveries or collect shipments and packages.
  • Communicating with customers about freight details, delivery or pickup times, and special handling requests.
  • Planning predetermined routes and accommodating route changes as needed.
  • Preparing dispatch documents, as well as generating freight bills and invoices.
  • Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
  • Keeping track of transportation regulations and laws to ensure that truck drivers comply.
  • Reviewing drivers’ logs, including dispatched calls and arrival times.
  • Monitoring truck repairs and maintenance schedules.
  • Logging customer shipping schedules and complaints.
  • Performs other duties as assigned. 

Required Skills/Abilities: 

  • Great ability to schedule drivers, plan routes, and dispatch drivers to customer locations.
  • Extensive experience in customer services, as well as generating freight bills and invoices.
  • Proficiency in office software, including Microsoft Word, Excel, and Outlook Express.
  • Ability to monitor logs, schedules, and other related issues. 
  • Knowledge of transportation industry.
  • Excellent organisational, communication, and time management skills.

Education and Experience:

  • High school diploma or equivalent required.
  • Fluency in english. 
  • Bachelor's or associate degree in transportation or logistics would be advantageous.
  • 2-3 years of experience as a truck dispatcher or a similar industry

 

If interested, apply using this link: https://bit.ly/3zbnVVC

 

 

Articol adaugat de: Olesea Ursu