Anunțuri de Angajare
- Detalii
- Categorie: Angajări
Complaints Mechanism Officer (Customer Service) - Chisinau
Informațiile prezentate în articolul de mai jos pot să nu mai fie actuale sau să nu mai reflecte activitățile și programele curente. Anunțul este păstrat în arhivă pentru a asigura transparența și accesul public la informațiile despre inițiativele și proiectele implementate anterior.
The NGO SOLIDARITES INTERNATIONAL assists populations affected by conflicts and violence, epidemics, natural or climate-related disasters and economic collapse. Our humanitarian teams are committed to helping people whose lives, health and security are threatened, by meeting their most vital needs: food, water, shelter and hygiene. For more information about Solidarités International, please visit its website: https://solidarites.org/
In Moldova, SOLIDARITES INTERNATIONAL has started an essential response in CASH assistance, water, sanitation and hygiene, emergency shelter and food assistance for the refugee and host populations since March 2022. To ensure the smooth running of our activities, we need you!
MISSION
Under the supervision of the Program Manager, they will contribute to implement the Complaints Response Mechanism. They will:
- Ensure that all information related to complaints is properly recorded and sent to the appropriate colleague.
- Ensure follow-up of all cases referred to the management team until the closure of the case.
- Ensure proper archiving for future reference.
Starting Date: ASAP
Duration: 3 months, renewable
Duty Station: Chisinau
Monthly Gross Salary: 13,860 MDL
PROFILE OF THE CANDIDATE / REQUIREMENTS
- Previous experience with NGO/INGOs valued (but not required).
- Technical knowledge in IM along with demonstrated experience and good communication skills.
- Availability to work for a minimum of 2 months required.
- Language: Romanian and English. Ukrainian and Russian are a plus.
APPLICATION CLOSING DATE
June 15th, 2022
Solidarités International reserves itself the right to extend the deadline or to select candidates prior to the closing date, to reject applicants who do not apply with the full package of documents as described below, who apply after the specified deadline, or who do not meet the qualifications for the position without being notified.
APPLICATION PROCESS
Send your CV and cover letter explaining previous experiences to mol.recruitment@solidarites-moldova.org.
Kindly state the name of the position and the city you are applying for in the heading.
The candidates preselected will be contacted directly for the following step of the process including test and interview.
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