Customer Succes Team Manager

HR-Consulting ( on behalf of his client - a financial technology company providing online banking for cross-border trade.

About the client:
Silverbird is a financial technology company providing online banking for cross-border trade. We are here to remove financial complexity for international merchants and make the global banking system more inclusive. We provide global banking accounts and cross-border payments – all tailored to import/export operations and designed with the customer at the core. We safeguard our customers’ money in Tier-1 UK banks and partner with the leading payment institutions, networks and platforms in the world to deliver frictionless payment services. 

The Perfect Candidate Is:

  • The Customer Success Manager is a capable and compassionate go-getter. Successful candidates  are fast learners and are obsessed with the quality for the best experience possible with prompt replies and solutions that work.
  • A self-starter and a phenomenal teammate
  • A quick learner
  • Big on working cross-functionally and cross-team collaboration
  • Looking for a career to grow into or is excited by career development


  • Leading customer success (account management) team
  • Develop, own and lead our customer success strategy.
  • Create, document and implement processes, policies, and standards
  • Own our customer success reporting and KPIs, including efficiency indicators (e.g. time to resolution) and quality indicators
  • Recruiting, training and mentoring new team members - we would expect you to go through the whole process yourself to be the best person to train your future team members
  • Oversee our 'proactive' support, surprising and delighting customers with responses to feedback and outreach
  • Act as a senior point of contact for customers, driving the investigation and solution of escalated customer issues

Skills & Experience:

  • Ideally, have 2+ years of experience building and managing customer success or account management function for a B2B company
  • Strong convictions and ideas on what makes a great customer success experience
  • Care and empathy for the customer and their experience and willingness to go above and beyond to exceed customer expectations
  • Always looking for ways to solve problems for customers and able to get the right people involved (across functions) to ensure solutions are quick and effective
  • Excellent leadership, organizational and time management skills
  • Able to prioritize effectively, work to deadlines and cope under pressure  
  • You possess a solid work ethic

Do you meet the requirements indicated above?
Then send your CV to 
Remember to indicate the relevant vacancy code CST in the subject line or resume.
For more information, please call: +373 62101257