Achiziții de bunuri și contractări de servicii

Terms of Reference

I. Background

Since 2003, People in Need (PIN) has been an active presence in the Republic of Moldova, championing critical thought and empowering local civil society. Expanding its mission in 2009, PIN embraced development initiatives, always prioritizing the people and communities it serves.

PIN has fostered growth across four key sectors in Moldova:

    Fostering Sustainable Livelihoods and Environmental Practices

    Enhancing Social Inclusion and Protection

    Advocating for Good Governance

    Bolstering Civil Society in the Transnistrian Region

PIN's commitment to Moldova focuses on the nation's youth, combating the trend of migration by providing compelling reasons for young people to stay and thrive. For entrepreneurs and organic farmers, PIN's support is a catalyst for economic advancement and sustainable agricultural practices. The organization also strives to dismantle barriers for people with disabilities and other marginalized groups, promoting inclusivity and access to services. Furthermore, PIN empowers civic activists and grassroots movements to drive societal change, while also partnering with Local Public Administrations to foster a responsive and solution-oriented public sector.

PIN Moldova intends to hire a Consultant to provide IT software and hardware services.

II. Objective

The objective of this Consultancy is to provide high quality ICT support   on hardware and software maintenance. The main responsibilities of the Individual ICT Consultant are, in close cooperation with the HQ ICT section, to provide PIN Moldova with consultancy services while improving the ICT infrastructure which shall include but not limited to: Hardware, Software, Data base, IT trainings and ICT capacity development activities. The Consultant will be tasked to ensure the all-time IT compliance of the PIN Moldova office with the corporate ICT standards and requirements.

III. Duties and Responsibilities:

The following duties and responsibilities are indicative and subject to further detailing through specific requests to be made during the contract duration.

Working under the overall supervision of the Logistic Office and HQ IT Focal Point, the consultant is expected to provide consultancy services for the below listed activities which require presence in the office:

1. Provide IT support:

• Provide daily on-site support on the usage of software and hardware to the PIN Moldova office;
• Provide remote ICT support, using Teams and Zoom;
• Troubleshoot on operational IT problems, provide assistance in finding solution;
• Provide IT support in organization of events at external locations as necessary;
• Assist in preparation of specifications and configurations for purchasing of computer equipment and/or expendable materials.

2. Monitor and control effective functioning of the ICT hardware and software:

• Monitor the use of ICT equipment, organize for periodic maintenance routine repair and (or replacement as necessary and in consultation with PIN Moldova managers); Ensure in-house software and related upgrades;
• Assist users, when required, in setup of installed software, upgrading of operating system and antivirus software on a timely and regular basis;
• Installing IT software, images of operating system, as provided by the PIN HQ IT Department;
• Troubleshooting of printers and scanners at PIN Moldova
• Support the users in backing up and restoring data as well as virus detection, removal and prevention;
• Perform other specific technical functions, including changing of hardware electronic components (networking wiring, power sources etc).

3. Support network administration and security:

• Respond to office needs regarding network access;
• Implements IT related security measures as per guidance from the office;
• Assist in troubleshooting and monitoring of network problems;
• Perform other specific technical functions, including replacement, if needed, of network equipment (switches, access points etc.)

4. Provide administrative support:

• Maintain the inventory and stock of supplies and spare parts for printers in Moldova;
• Provide other ICT support as required by the office.

Performance Indicators for Evaluation of Results:

• Quality end-user support and advice to the staff;
• ICT equipment and LAN maintained operational and in good working conditions;
• Quality ICT support given to PIN Moldova office;
• Quality of work and timeless of outputs.

IV. DELIVERABLES, AGAINST ESTIMATED TIMEFRAMES:

      Deliverables will be based on monthly reports.

Payments will be made monthly after the work is reviewed and approved by the Logistic Officer.

The time needed to complete all works will be agreed with the Logistic Officer prior to being carried out. The Consultant needs to fill out a breakdown of the tasks performed, as per the to detail the work that was completed and will be paid based on the number of days worked.

Duration of the assignment

The total duration of the contract is tentatively planned for up to 12 calendar months starting from 21 February 2024 with the possibility of extension subject to the positive performance and funds availability.

Management arrangements

Organizational Setting: The IT Consultant will work under direct supervision of the PIN Moldova Logistic Officer and guidance of IT HQ Focal Point.

Consultant’s performance will be evaluated against such criteria as: timeliness, responsiveness, initiative, communication, accuracy, and quality of the services delivered.

Financial arrangements

Payment will be disbursed monthly, upon submission and approval of deliverables and timesheets with actual days worked and certification by the Logistic Manager; that the services have been satisfactorily performed.

VI. Qualifications:

Education:

• Secondary Education in ICT
• Additional certification in ICT related fields.

Experience:

• Minimum 5 years of relevant working experience in the areas of end-user’s support. Support to management of hardware and software platforms, relevant office equipment.
• Knowledge of Microsoft Operating systems (Windows 10 and 11), applications, office software and other generic applications.
• Network administration with experience in computer networking -TCP/IP routing, switching, knowledge of the design implementation and maintenance of the information and telecommunications systems and services or other relevant areas;
• Working experience with any enterprise network equipment support and configuration would be a strong asset.
• Experience working with SharePoint
• Experience with international organizations will be an asset.

Language:

• Working language of English and Romanian, fluency in Russian.

Application procedure:

The following documents should be submitted as part of the application:

• CV underlining previous experiences and similar assignments
• Certifications, if any
• 3 references
• Price proposal as per below structure:

* The request for services will include at least 2 hours.

Evaluation of applicants:

The applicant will be evaluated on a Pass/Fail basis for the following criteria:

Academic Qualifications:

• Secondary Education in ICT

Experience:

• At least 5 years of previous experience in the areas of end-user’s support. Support to management of hardware and software platforms, relevant office equipment.

Evaluation:

• lowest price for technically compliant offer.
• Highly ranked offerors might be invited to an interview for the appreciation of technical experience and knowledge.