Anunțuri de Angajare

Digital Product Analyst (multiple post), Short-Term (NPSA-8) – “Digital Transformation of Social Protection” Project

Extended Deadline/Termenul-limită extins: 20 noiembrie 2025

To apply please follow the link/Pentru a aplica, vă rugăm să accesați link-ul: APPLY

Job Description

Background

UNDP is committed to achieving workforce diversity in terms of gender, nationality, and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.  

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous references and background checks.

UNDP is the leading United Nations organization in fighting to end the injustice of poverty, inequality, and climate change. Working with our broad network of experts and partners in 170 countries, we help nations to build integrated, lasting solutions for people and planet.

Amid a dynamic socio-economic context of Moldova, the Ministry of Labour and Social Protection (MLSP) is embarking on a deeply transformative process. The “Digital Transformation of Social Protection” Project stands as testimony to this momentum forward. The Moldovan social protection system faces substantial challenges caused by inefficiencies, limited digital integration, and an unmet demand for institutional framework and service delivery better addressing contemporary socio-economic uncertainties. The MLSP's endeavour is to reengineer this landscape, enhance its digital infrastructure and create a framework that is efficient, inclusive, resilient, and adaptable to changing contexts and conditions. This initiative is not just a response to evolving needs but a visionary stride towards a future where social protection is seamlessly inclusive, empowering, and a realized right for every citizen, as defined by the 2030 Agenda.  

The Project aims to address the fragmented digital infrastructure of the social protection system, operates currently with multiple, disparate, and non-interoperable information systems. This fragmentation causes binding inefficiencies in data management and service delivery and undermines the ability to provide timely and appropriate support to beneficiaries. The limited digitalization and capacity to develop and utilize digital tools have restricted the potential of digital technologies for improving social protection services.  

The Project's strategic approach is enrooted in Moldova’s national priorities, as defined by the RESTART Reform of Social Assistance and the UNDP Country Programme Document for the Republic of Moldova (2023-2027).  

The Project is designed to leverage technology as a key driver of change, streamline processes, improve user experience, and strengthen institutional resilience. The strategic goal of the proposed Project is to enhance the social welfare of Moldovan citizens, especially the most vulnerable, by establishing a more efficient, accessible, and responsive social protection framework, by leveraging digital transformation, improved service delivery and institutional capacities. 

Scope of Work

The Digital Product Analyst will be responsible for:

Discovery & Process Mapping of social institution workflows

• Lead the discovery phase to assess current processes and services.
• Identify inefficiencies, gaps, and opportunities for digital transformation, especially in areas affected by resistance to change or outdated infrastructure.
• Propose and validate digital initiatives.

Digital Strategy & Product Ownership

• Define and prioritize digital initiatives aligned with the MLSP IT development strategy.
• Support prioritization and sequencing of digital initiatives based on institutional needs and stakeholder feedback.
• Create Terms of Reference for information systems that support digitalization.  

Change Management & Capacity Building

• Design and implement a structured change and capacity management program promoting digital adoption.
• Support digital literacy training for personnel from MLSP and subordinated institutions, especially targeting staff with low digital skills.
• Design and promote internal communication strategies to build trust and reduce resistance to modernization. 

Coordination and stakeholders' engagement

• Assist Agile-based development cycles in coordination with social protection specialists, technical teams and IT vendors.
• Oversee quality assurance, track progress against milestones, and mitigate delivery risks.
• Ensure continuous communication and feedback loops between stakeholders and developers.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangements

The Digital Product Analyst will work under the supervision of the UNDP Project Manager, in close cooperation with the UNDP Moldova Country Office and overall project team, for an effective achievement of results, anticipating and contributing to resolving project-related issues and information delivery.

He/she also will collaborate with other UN projects, the Ministry of Labour and Social Protection, and other national stakeholders. The incumbent is expected to exercise full compliance with UNDP administrative rules, regulations, policies, and strategies. 

Competencies

Core Competencies 

Achieve results - LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline​

Think Innovatively - ​​LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements ​

Learn Continuously - LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback​

Adapt with Agility - LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible ​

Act with Determination - LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident​

Engage and Partner - ​​LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships​

Enable Diversity and Inclusion - LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination ​

Cross-Functional and Technical Competencies 

Business Management - Results-based Management

• Ability to manage programmes and projects with a focus at improved performance and demonstrable results.

Business Management - Working with Evidence and Data

• Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making.

Business Management - Monitoring

• Ability to provide managers and key stakeholders with regular feedback on the consistency or discrepancy between planned and actual activities and project performance and results.

Digital - Data Analysis

• Ability to extract, analyse and visalize data (including Real-Time Data) to form meaningful insights and aid effective decision making.

Digital - Data Collection

• Being skilled in Data Sorting, Data Cleaning, Survey Administration, Presentation and Reporting including collection of Real-Time Data (e.g. mobile data, satellite data, sensor data).

Digital - Digital business analysis

• Ability to support digital business processes across a range of digital projects, programmes and activities.

Digital - Facilitation of digital innovation

• Ability to facilitate groups and individuals through a digital innovation process.

Required Skills and Experience

Minimum education requirements:

• Advanced university degree (Master's degree or equivalent) in Economics & Management, Public Administration, Computer Science, IT, Engineering, or related field is required; OR
• A first-level university degree (Bachelor’s degree) in the areas mentioned above in combination with an additional 2 (two) years of qualifying experience will be given due consideration in lieu of the advanced university degree.  

Minimum years of relevant work experience:

• Applicants with a Master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience.
• Applicants with a Bachelor’s degree are required to have a minimum of two (2) years of progressive experience (at the national and/or international level) in business analysis, project management, process optimization, software development, or digital transformation initiatives. 

Required skills:

• Experience in the use of computers, office software packages, and web-based management systems.

Desired skills:

• Experience in digital product development
• Experience in stakeholders' management and business analyses
• Experience with development or reengineering of governmental systems on state owned infrastructure (AGE, STISC)
• Experience in working, liaising, and collaborating with UN agencies, NGOs, and civil society organizations, and public international organizations is an asset
• Knowledge and experience in thematic areas relevant to the project (e.g. business analyses, project management, digital transformation, product ownership, institutional development, etc.);  

Required language(s): 

• Fluency in Romanian and English is required.  
• Knowledge of one or more minority languages relevant for Moldova, including Russian, Romani, Gagauzian, Bulgarian, Ukrainian and sign language, is an asset.  

Professional certificates:  

• Additional training and/or certification in project management (e.g. PSM, PRINCE2, PMP, Agile, etc.) would be an advantage.  

The daily rate for this position is 2,270 MDL net.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.