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How would you like to team up with colleagues from the Americas, Europe, and Asia? We call ourselves Guardians, and there are over 1800 of us across the world. We understand that each one of our Guardians is unique, each with their own style of working. Our ‘Work in Any Way’ model means you’ll have the freedom to choose where and how you work best.

The role in a nutshell:

The Client Service Specialist is a key position within the Global Employment Outsourcing Operations division at Safeguard Global. Responsible for the day-to-day operations of clients and their workers, you will be assigned to a portfolio of clients, managing the life cycle of each worker employed with Safeguard Global, whilst providing a superior level of service.

Key priorities for this position include day-to-day query management via email and phone, processing of payroll, data validation, generation of sales invoices and ensuring timely worker payments.

A day in the life of a Client Service Specialist:

• Be the assigned contact for a portfolio of clients;
  • Managing client queries via the query management system and by phone.
  • Call clients frequently to review monthly activity (e.g. resolved/common queries).
  • Build trust and rapport with your assigned clients, improving client satisfaction levels.
  • Relay expert in-country guidance from both internal and external partners.
• Collaborate with other members of the Global Employment Outsourcing division to;
  • Consult on complex HR situations.
  • Ensure payments are processed as per the agreed schedule.
  • Assist Payments team in chasing late payments.
  • Liaise with external providers regarding queries and processes
• To manage the end-to-end life cycle for GEO workers and clients post onboard, which includes, but is not limited to:
  • Maintaining all worker documentation, managing changes as required/requested.
  • Update and maintain in-house systems and files.
  • Monitoring and maintaining benefits documentation.
  • Payroll input, ensuring payment accuracy.
  • Compliantly manging offboards; this could be voluntary or involuntary terminations.

A little bit about you, you will be:

• An excellent communicator, able to read the room and tailor your communication to your audience.
• Passionate about service excellence, holding prior experience in a customer service role.
• Experienced working with clients, managing relationships having proven success of building trust and rapport resulting in high client satisfaction levels.
• You will have a good maths aptitude and hold a keen eye for accuracy.
• You will be detail orientated; nothing gets past you! Prior HR administration would be advantageous.
• You are organised; able to manage your daily tasks, re-prioritise throughout your day and align to set deadlines.

Who we are and what we do:

Safeguard Global is an international company with multiple offices across the globe. We enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries. It's all about the people. We hire the best talent from across the globe, allowing you to learn about new cultures and interact with many different people worldwide.

Global Benefits:

• Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.
• Bonding Leave: Enjoy paid leave to bond with your new family member.
• 2 Charitable Days: Contribute to causes you believe in.
• Reward & Recognition Program: Be rewarded for your success and championing our values.
• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.

Why become a Guardian:

• International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
• Our Culture: We emphasize the human factor in everything we do. We’re proud of our nurturing culture. A culture where your ideas will always find their way to our leaders, and your contribution recognized.
• Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Next Steps:

To apply, please click on the following link https://safeguardglobal.wd3.myworkdayjobs.com/External_Careers/job/Moldova/GEO-Operations-Consultant_R-103458.

We wish you the best with your application. Should your application meet the position's requirements, we will be in touch to arrange the next stage, or we will update you if you have been unsuccessful.