Anunțuri de Angajare

 Interested candidates are welcome to apply by sending their CV and Cover Letter in English with email to crsapplicationsmd@crs.org, mentioning in the subject line the title of the position “Project Manager for Accountability”. 

About CRS 

CRS is one of the largest humanitarian organizations in the world, with programs in over 100 countries. In Moldova, CRS is implementing an Emergency Response to the Ukraine crisis initiative, dedicated to supporting Moldovan organizations to provide services to Ukrainian citizens relocated to Moldova and Changing the Way We Care initiative dedicated to promoting safe, nurturing families for children from residential institutions and children at-risk of family separation, by working with Moldovan government and local NGOs. See more information about us at www.crs.org and www.changingthewaywecare.org 

What We Offer

• Work in an international environment
• Training and support at on-boarding 
• Full-time employment with competitive local compensation
• Professional development and learning

Job Summary:

The Accountability Manager is responsible for spearheading the accountability agenda on the Country Program, through the implementation of a robust Feedback, Compliant, and Response Mechanism (FCRM) and supporting decision-making and adaptive management based on feedback received. 

Job Responsibilities:

• Drive an accountability agenda across the CP, ensuring accountability to beneficiaries is at the center of all of CRS’ work in Moldova and Ukraine.
• Ensure timely follow-up and resolution of sensitive complaints, in accordance with relevant CRS policy and procedures.
• Manage internal and external reporting requirements, in coordination with relevant departments.
• Develop and maintain effective accountability / risk and compliance mechanisms across the Moldova and Ukraine programs, including ensuring feedback mechanisms are optimized, prioritizing the safety and well-being of the participating populations with whom CRS works.
• Ensure the functioning of an effective and efficient CP-wide FCRM that results in timely responses to beneficiaries following agency best practice.
• Ensure program staff have a clear knowledge, training and understanding of key accountability concepts and practices through appropriate trainings and orientations.
• Coordinate communication and facilitate information sharing among the program teams, implementing partners, and project beneficiaries at the community level to assist local partners in strengthening the community interest, involvement, and support network.
• Working with program leads, ensure feedback received is channeled correctly to inform program reviews and adaptation.
• Supervise the CP’s Accountability team including the Accountability Officer, Accountability Assistant/Operator, and Risk Compliance Officer.

Basic Qualifications

• Bachelor’s diploma, ideally in social studies, project management, international affairs or related fields, Master’s Degree (preferred).
• Minimum of 4 year of work experience in social development, charity or humanitarian projects for vulnerable groups.
• Prior experience working for a Moldovan or international NGO a plus and/or participating in volunteer community development initiatives preferred.

Knowledge, Skills, and Abilities

• Observation, active listening and analysis skills with ability to exhibit empathy and understanding.
• Good relationship management skills and the ability to work closely with local partners, national and regional stakeholders, and community members.

• Attention to detail, accuracy, and timeliness in executing assigned responsibilities.
• Strong data collection skills, qualitative and quantitative research, and the ability to interpret and analyze information.
• Proactive, results-oriented, and service-oriented.

• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint).

Required Languages

Fluency in Business English as well as Romanian and Russian required; Ukrainian preferred.                                                                                                                                           

Travel

Must be willing and able to travel to locations in Moldova up to 20% with potential travel to Ukraine.

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship

Supervisory Responsibilities

• Accountability Project Officer
• Accountability Project Assistant
• Risk and Compliance Officer

Key Working Relationships

Internal: CRS Moldova and Ukraine staff, CRS regional and global technical advisors for Monitoring, Evaluation, Accountability, and Learning (MEAL), Head of Programs, Partner Safeguarding Officer.

External:  Sub-recipient partner organizations; representatives of national, regional, and local government relevant for project implementation; other partners (NGOs, faith-based organizations)

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS is an Equal Opportunity Employer

The post is subject to criminal records check and three references prior to employment being confirmed.