Tender no 83325245 - Needs Assessment for development of Customer Relationship Management system

The German Development Cooperation through GIZ is looking for an individual short-term expert to perform the needs assessment for development of Customer Relationship Management system for Moldovan Investment Agency within its project “Economic Policy Advice to the Moldovan Government”.

For the Terms of Reference, with related annexes, please address a message to the e-mail: tenders-giz-moldova@giz.de and showing the tender number in the message title. 

The objectives of the assignment are as follows:

  • to perform an inventory of OpenERP system v8.0.1.3 to understand the current used and not used functionalities. The contractor is expected to perform a needs assessment interviewing the user groups via a focus group discussion (MIA, MEI, MFA and GIZ MEPA Project);
  • based on the user groups’ requirements, come up with technical solutions for improving the current system or argumentations to implement a new one;
  • provide System Requirements Specification (SRS) for upgrading of current or new CRM system.
  • provide the cost estimation for upgrading the current system and implementation of the new CRM system (including maintenance for one year). In case of a new system it shall be provided technical solutions for data transfer from the current OpenERP system.

The consultant is to meet the following requirements:

  • At least 8 years of professional working experience relevant for this assignment;
  • Proven experience in elaboration and customization of CRM or ERP systems;
  • Excellent knowledge of OpenERP system and other CRM and ERP systems and their functionalities;
  • Deep understanding of managing an organisation's relationships and interactions with customers;
  • Analytical and report writing skills;
  • Excellent communication and presentation skills, in both verbal and written English and Romanian;

Applications shall include:

a) A short technical proposal outlining:

  •  Proposed approach for needs assessment for development of Customer Relationship Management system, based on understanding of the objectives (max 2 pages);
  • Relevant experience (max 2 page).

b) Curriculum vitae;

c) Financial proposal including the number of expert days needed for each objective (1-4), the gross daily rate and the resulting total gross amount for the entire assignment, in Moldovan Lei; The timeframe for implementation of the assignment and earliest delivery date of the indicated deliverables.

All personal data are for the internal use of GIZ; confidentiality guaranteed.

Applications shall be delivered in sealed envelopes, showing the tender number (83325245) and subject on it, to the address of GIZ Office Chisinau (66 Bernardazzi St., 5th floor, left wing; Chisinau, MD-2009) not later than Friday, 21 June 2019, time 17:00.

 Shortlisted candidates can be asked for an interview and additional information.

Please note that applications received after the deadline, as well as incomplete applications will not be considered. Financial offers containing other currency than Moldovan Lei, will not be considered. GIZ retains the discretion to re-advertise or cancel this tender.

This project is implemented with the financial support of the Swiss Agency for Development and Cooperation (SDC)

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