Tender no. 83302026 for the selection of a consulting company to conduct a customer satisfaction survey in the fields of Water Supply and Sanitation, Energy Efficiency and Solid Waste Management

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The German Development Cooperation through GIZ is looking for a company to conduct a customer satisfaction survey for the projects implemented in the fields of Water Supply and Sanitation, Energy Efficiency and Solid Waste Management, within its project “Modernisation of Local Public Services in the Republic of Moldova”.

For the Terms of Reference, with related annexes, please address a message to the e-mail: tenders-giz-moldova@giz.de  and showing the tender number in the message title.

The successful bids shall include:

  • original technical offer including methodology and team composition (in a separate sealed envelope). In case of consortiums, the plan of activities shall be broken per company;

The technical offer shall also include:

  • company overview (profile), team members and their main qualifications (CVs), contact data, persons responsible for the assignment implementation and coordination. In case of consortiums, an individual profile shall be presented per each company, while the profile of the company in charge of the contract shall clearly stipulate the distribution of activities and the level of responsibility of each company within the consortium;
  • copy of the company registration certificate in the Republic of Moldova, any available license, permit, professional qualification certificate available. In case of consortiums, each company shall have its own set of legal documents presented;
  • company bank data, including bank name, code and IBAN in MDL. In case of consortiums, the bank data shall be presented only for the company in charge, since payments will be made only to the bank account of the company responsible for the contract implementation;
  • no-debt certificate issued by the Moldovan Tax Service or copy of the latest financial report. In case of consortiums, each company shall have its own set of financial viability documents presented;
  • original financial offer in MDL (VAT 0 %), corresponding to the activities proposed for implementation (in a separate sealed envelope). In case of consortiums, the budget split shall conform to the activities distribution per each company.

Bids evaluation will be performed based on the ratio 70% for the technical offer (including methodology, company and experts experience, capacity to perform as required, correspondence of technical offer to the conditions set in the ToR) and 30% for the financial offer.

Applications shall be delivered in sealed envelopes, showing the tender number (83302026) and subject on it, to the address of GIZ Office Chisinau (66 Bernardazzi St., 5th floor, left wing; Chisinau, MD-2009) not later than Friday, 2 November 2018, time 17:00.

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