IT Helpdesk Team Leader

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IT Helpdesk Team Leader

IT Helpdesk Team Leader will be responsible for:
• Lead, coach and develop IT Helpdesk Team;
• Manage the IT Helpdesk operations, measure and improve its performance;
• Ensure IT Helpdesk delivery in a timely and accurate manner and meet SLAs;
• Follow up with customers to identify areas of improvement;
• Build the required knowledge, procedures and practices;
• Drive continuous improvement initiatives within the Helpdesk and IT Organization.

Requirements:
• 3+ years of experience with leading an IT Helpdesk operation;
• Experienced in creating, measuring and improving service delivery KPIs;
• Customer-service oriented with a problem-solving attitude;
• Strong analytical skills;
• Strong IT knowledge;
• Fluent English (writing and speaking).

Platforms:
• Microsoft Windows Office 365, SharePoint, OneDrive, Skype for Business, Active Directory, SQL;
• Windows desktop and server operating systems;
• Cloud based applications: Salesforce, SuccessFactors;
• Networking, VPNs, remote access, IP Telephony.

Conditions:
• An exciting job opportunity in a fast moving and fascinating industry with unique learning experience;
• Professional Trainings: technologies and practice in fully equipped laboratories;
• A competitive salary linked to your performance;
• Nice environment and dynamic team;
• High level of corporate culture;
• Modern comfortable office in the center of Chisinau.

Location: Chisinau, MD

To apply, please submit your CV to HR-Consulting e-mail: vb20@search4staff.com  
Please, indicate the relevant vacancy code HTLVB in the subject line or CV. 
Phone: +37360522274
Short-listed candidates will be contacted and invited for interview.
More job offers: www.search4staff.com  



Organizații vizate: HR-Consulting (Search4staff) |



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