Call for Tenders for External Project Evaluation


 Type of assignment

Final external evaluation of a development project “Support to the development of home care services in Moldova – Southern region, 2015-2017” implemented by Caritas Czech Republic in Moldova during 2015 – 2017.

 Expected duration of assignment

1 and 1/2 months: 8st November – 15th December 2017 (indicative)

 Purpose of the evaluation

The final evaluation findings are expected to:

  • Evaluate achievement of specific objective and project results
  • Analyze progress, efficiency (economy), project management and organization, impact and sustainability of the project activities in relation to actual circumstances in Moldova
  • Identify deficiencies and good practices of the project – regarding the methods and tools applied
  • Provide recommendation for future actions in the field of prevention of diabetes in Moldova

Project information

 Project title

“Support to the development of home care services in Moldova – Southern region, 2015-2017”

Lead Implementing Organization

Caritas Czech Republic (hereinafter: CCR)

Implementing partners

Association Home Care (hereinafter: AOHC)


Czech Development Agency



Project budget

13 308 370 CZK

2015 – 4 800 000 CZK

2016 – 4 210 570 CZK

2017 – 4 297 800 CZK

 Project Period

January 2015 – December 2017(36 months)

Target groups


Informal caregivers

  • Patients´ family members – 1350 people (trained at home) + 150 (trained at seminars 100 in Ceadir Lunga and 50 in Stefan Voda ). Total: 1 500 family members.
  • Volunteers – 10 people (2 study visits), 100 people (5 trainings groups of 20 volunteers: 3 in Ceadir Lunga and 2 in Stefan Voda), 18 volunteers in both DCs (12 in Ceadir-Lunga and 6 in Stefan-Voda). Total: 128 volunteers.

Formal caregivers

  • Community service providers and other stakeholders
  • Community service providers have improved their knowledge, experience in the provision of home care services, in the education field, in medico-social organization of home care services, in collaboration with local public authorities, and in creation of partnerships, continuing to satisfy needs of suffering people.
  • Representatives of NGOs (social assistants, social workers, nurses, managers) from Southern part of Moldova – 10 people (2 study visits), 45 persons (3 groups of 15 for trainings), 15 people (took part in quarterly meetings), 35 NGOs representatives benefitted of information regarding the development of homecare sector in Moldova.
  • Representatives of LPA (Mayors, managers of Social Assistance department, social assistants, social workers) – 10 people (2 study visits), 45 persons (3 groups of 15 for trainings).
  • State stakeholders from Ceadir Lunga and Stefan Voda and satellite villages (mayors and their representatives, financial managers LPA and Healthcare centres, doctors, nurses, workers of community centers ) – 10 people from at least 5 institutions.
  • Non-State stakeholders from Ceadir Lunga and Stefan Voda and satellite villages (managers of local and regional NGOs, Churches representatives ) – 10 people from at least 5 institutions.
  • Representatives of civil society (volunteers, active community groups, churches, charities, foundations, social enterprises, businesess interested in development of home care services in their community ) – 40 people.
  • Patients / Home care services will be provided to 1 350 people at least. 675 in Ceadir Lunga (approx. I year – 25 patients, II year – 325 patients, III year – 325 patients) and satellite villages, 675 in Stefan Voda (approx. I year – 25 patients, II year – 325 patients, III year – 325 patients) and satellite villages).

Institutions involved:

  • Ministry of Healthcare (MoH)
  • Ministry of Labor, Social Protection and Family in the Republic of Moldova
  • NGOs from socio-medical field from entire country
  • Centers for Family Docrtors from Stefan Voda & Ceadir – Lunga
  • LPA from Stefan Voda & Ceadir – Lunga along from 16 sorrounding villages
  • Local initiative groups & churches

 Project Background

CCR and AOHC have been implementing several projects aimed at developing and providing home care social service in Moldova by increasing the quality of life of the elderly people and people living with disabilities. Previously (2008 – 2015) six Medico-Social Centres were established and equipped to provide services to elderly people and people with disabilities.

The major focuses, was to increase the availability of homecare services across the country and to educate responsible medical and social personnel on reinforcing accessibility and quality of home care service in areas where it was least accessible. In light of this, the prospective project had the scope of extending services to the South-Eastern region of Moldova. Thereby, two centers have been fully renovated and equipped in order to provide much needed services to the beneficiaries. Also, it aimed to enhance professional capacity of social workers of state & non-state organizations, volunteers, patients’ relatives and representatives of NGOs.  

Special informative/trainings materials were elaborated or updated regarding the self-care, volunteerism approach as well as the catalogue of NGOs that are providing home cate services. Awareness campaign implemented within the project informed the population about availability of home care services and steps of obtaining such care from LPA.

The overall objective of the project is Improvement of quality of life of elderly and disabled people in Moldova.

The specific objective for the project is Increased access to professional and quality health and social home care services for vulnerable people in South Region of Moldova and strengthening of the homecare social and health service model.

Expected Results of the project

  • R 1 Increased capacities in provision and organization of quality home care among the social workers of state and non state organizations, volunteers, patients’ relatives, representatives of LPA, representatives of local NGOs and other key actors
  • R 2 Socio-medical community care services in towns of Ceadir – Lunga (ATU of Gagauzia) and Stefan Voda and nearby villages are expanded and available and are of a good quality
  • R 3 Consolidation of collaboration between NGOs network and state institutions in lobby and policy advocacy activities

Organizational Context

Caritas Czech Republic (CCR) is a non-governmental organization with the vision of reducing human suffering, loss of lives, and poverty, enhancing the dignity of people living in poor conditions as well as building up and strengthening solidarity and participation. The traditional fields of work for CCR are social work, health care, education and livelihoods. Besides its activities in the Czech Republic, CCR, through its department of humanitarian and development aid, provides assistance abroad, in areas affected by natural disasters, war, conflicts, or poverty, both on humanitarian and development basis.

Caritas Czech Republic has been active in Moldova since 2004. It is currently implementing development cooperation projects aimed at developing a model of home care, promoting the inclusion of children in preschool education facilities, prevention of diabetes and leisure activities for children and youth. In addition, CCR has experience in implementing projects to support children abandoned as a result of migration, supporting small business, developing agriculture and actively involving civil society in decision-making processes in Moldova.

 Assignment Information

 Time frame of assignment

Deadline for applications: 5th November 2017

Start of work: 8th November 2017 (preparatory work, field data collection in ATU Gagauzya (Ceadir-Lunga) and Stefan Voda / report drafting)

Submission of draft evaluation report: 6th December 2017

Feedback from CCR on the draft evaluation report: 11th December 2017

Submission of final evaluation report: 17th December 2017

 Description of deliverables

Selected supplier will conduct external final evaluation of the given project and based on the findings will draft evaluation report in English.

The evaluation report shall have between 25 and 45 standard pages (1 800 characters / page). Its structure shall be as follows:

  • Summary
  • Context
  • Methodology applied
  • Findings (as per the structure below)
  • Conclusion and recommendation
  • Annexes (lists of interviewees and informants, questionnaires, photos etc.)

The evaluation shall focus mainly on the topics and questions below (the list is not exhaustive)

Progress made towards the achievement of results

  • Fulfilment of the project objectives and results against project timeframe
  • Reasons for delay in achieving project objectives and results (if applicable)

Achievement of given indicators

On the level of Results:

  • Knowledge, skills and motivation of the supported recipients to provide home care service has increased;
  • At least 1500 relatives trained (at least 80% have adequate knowledge to provide home care services;
  • At least 60% of volunteers trained (in total 100) are involved in provision of home care services by the end of project;
  • Representatives of LPA and NGO effectively participate in creation and organization of community services for people needing home care;
  • Staff of the centers, relatives, volunteers trained, gained new knowledge in homecare and they are applying the new knowledge in practice;
  • At least 80 % of direct recipients are satisfied with the quality and scope of health and social home care services;
  • 1350 beneficiaries from 2 towns and 14 villages in southern Moldova received quality home care service;
  • Improved national governmental attention to the issue of home care by inviting NGOs for consultancy at least 4 times during the project (estimation of the monetary expression of the value of each social care service at home, adjustment of medical home care costs, revision and adjustment of legal framework);
  • Home care service is recognized and promoted as an integrated medico-social service by the end of the project in the South region of Moldova;
  • Identified and got involved of at least 3 NGOs from the South in the network of AOHC.

 On the level of Specific objective (by October 2017):

  • Increased availability of high-quality services among at least 40 % of potential clients in project locations by the end of the project (in the towns and their satellite villages);
  • At least 30 % of suggestion and recommendation regarding social and medical care service at home (estimation of the monetary expression of the value of each social care service at home, adjustment of medical home care costs) are adopted and approved by the government and/or other by the relevant ministries and/or by LPA by the end of the project;

Project impact on target groups and final beneficiaries

  • Impact of the project on target groups, beneficiaries, local partners and other local stakeholders
  • Impact of the project on the diabetes prevention and health sector in general


  • Efficiency of the financial resources needed to achieve the existing outputs / results
  • Efficiency of the human resources needed to achieve the existing outputs / results

Sustainability and replication prospects

  • Prospects for viability of the training materials developed by the project
  • Prospects for future application and dissemination of the knowledge gained by the project beneficiaries
  • Sustainability of the centers established by the project and its future financing from public sources

Project management and organization

  • Effectivity of the communication between CCR, project partners and other stakeholders
  • Level of local stakeholders´(including beneficiaries, government and the local partners) participation in project implementation
  • Visibility of the project and its funding (does it meet respective donors´ requirements, is it sufficient or not)
  • Arrangement and transparency of project documents (documents proving implementation of activities, achievement of results and objectives, financial documents) keeping
  • Effectiveness of CCR and AOHC internal project monitoring mechanisms (monitoring of partners´ performance, project events, measurement of impact of the trainings etc.)


  • Project design recommendations for future actions relevant to the context and needs
  • Modification / upgrade of the methods and tools relevant to the context and needs
  • Measures needed to ensure sustainability and replication prospects for future actions
  • Measures needed to ensure project benefit for the target groups and other stakeholders
  • Organizational and management changes needed to improve the project management and administration (if applicable)



  • At least 3 years of experience in evaluating development projects (verifiable list of evaluations conducted in the past required)
  • Fluency in written and spoken English; and the ability to edit texts
  • Demonstrated excellent analytical skills (evidence required)
  • Excellent interpersonal and communication skills, and comfortable working across cultures
  • Demonstrated understanding of development sector in the field of health care (verifiable information on relevant experience required)


  • Expertise in inclusion field or social protection sector, prevention programs, educational programs in health sector
  • Experience in working in Moldova is an advantage


The evaluator will be selected on the basis of offers containing:

  • evaluation plan
  • description of experience and expertise (copies of documents proving the expertise and experience shall be attached)

The evaluation plan has to contain:

  • Description of the methodology to be applied
  • Timeframe
  • Budget of the evaluation (break down) and total price of the offer (the price cannot exceed the price stated below)
  • Proposed structure of the evaluation report

The evaluation plan will become an annex to the contract that will be concluded between CCR and the evaluator selected.

The description of experience and expertise has to include:

  • contacts to persons / institutions that can provide reference, and / or
  • copies of official documents proving the experience and expertise stated

The selection criteria will be as follows:

  • Offered price (25%)
  • Proven expertise and experience (25%)
  • Quality of the proposed methodology (50%)


Selected evaluator will be subcontracted by CCR to produce the deliverables specified above.

The evaluation report will be submitted by the end of the assigned term to the Program Manager Zuzana Hricovová [email protected]

Maximum price to be paid for the delivery is 4 800 EUR.

The price agreed on will cover evaluator´s remuneration, all costs incurred by the evaluator including transportation and translation related to the assignment and all taxes and fees required by law. The price will be final and cannot be increased under any circumstances.

CCR will provide the evaluator with all information and documents it has at its disposal needed to conduct the evaluation.


Interested candidates should send their offers in English with clearly indicated Name and Surname to the following address [email protected] by 5th November 2017.

Incomplete offers and offers received after the deadline will not be considered. CCR reserves the right to cancel the tender at any time. 



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