American Resource Center / AICE is hiring a Program Manager

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American Resource Center Program Manager

The American Resource Center (ARC) / Academy for Innovation and Change through Education is looking for a Program Manager! The American Resource Center is the flagship cultural center of the United States in Moldova, designed to increase mutual understanding between Moldova and the United States through programs and informational resources.

The American Resource Center offers programs/activities in five core areas: English language activities, Educational advising, U.S. Government Exchange Alumni engagement, Cultural programs, and information about the United States. The Center also offers resources, such as books, films and documentaries, games, and internet access.

Under the general supervision of the AICE President, the American Resource Center Program Manager maintains the daily operations of the Center, overseeing day-to-day programming and administrative tasks in compliance with U.S. Embassy guidance. The Program Manager creates and administers the master event calendar and serves as the point of contact for AICE President and Embassy staff on any programming questions.

The Program Manager also serves as the liaison between the American Resource Center and the U.S. Embassy Chisinau, namely with Public Affairs Section,  as well as local agencies, businesses, schools, and organizations with an interest in supporting the goals of the U.S. Embassy in Moldova.

The Production Coordinator will be officially employed by the Academy for Innovation and Change through Education NGO (www.aice.md).

Minimum Qualifications

  • Customer Service skills:
  • Experience providing customer service to a diverse audience
  • Experience working with youth audiences
  • High proficiency in English-language
  • Communication skills:
  • Ability to communicate effectively, orally and in writing, in English and in the local languages (Romanian and Russian) with minimal review and correction.
  • Ability to prepare written reports and correspondence and to maintain accurate records
  • Organization skills:
  • Skill in prioritizing work assignments.
  • Ability to carry out routine tasks with minimal supervision.
  • Initiative in developing and implementing programs that are engaging, informative, and support the goals of the U.S. Embassy
  • Public Speaking / Presentation skills
  • Ability to speak to individuals and before an audience, including introductions of speakers and programs, communicating instructions and maintaining order (courteously reminding patrons of code of conduct), and closing events.
  • Ability to plan, create, and carry out trainings on basic resources in the AC.
  • Good working knowledge of standard office productivity software including word processing, presentation and spreadsheet applications.

Desirable Qualifications

  • Education—university degree or candidacy
  • General knowledge of U.S. history and politics, values, society, culture, and education
  • Excellent English
  • Management experience
  • Supervisory experience
  • Ability to assess community (in Moldova) interest in American topics and other areas of interest
  • Ability to create, promote, and evaluate activities and events that promote the Center and its resources
  • Ability to plan and maintain a budget
  • Experience studying in the United States or holding an ECA alumnus/a status is an advantage.
  • Skilled at handling multiple tasks and able to maintain a calm, friendly demeanor under stressful situations;
  • Strong intercultural and communications skills;
  • Demonstrated ability to work as a member of a team;

 Duties

  • Designs and implements innovative programs that support the goals of the U.S. Embassy in Moldova.
  • Creates and manages events calendar.
  • Manages visitor registration and contact database.
  • Markets the Center to target audiences, sends communications to patrons about upcoming programs.
  • Strengthens local and international contacts, including partnerships with local and international universities, NGOs, educational organizations and networks, USG alumni, guest speakers, Moldovan officials, etc.
  • Provides customer service to American Resource Center visitors.
  • Supervises other American Resource Center Staff: Production Coordinator, Communication Coordinator, and Educational Adviser.
  • Sets up rooms for programs – makes sure rooms are tidy, chairs and tables are in place, and requested supplies and equipment are ready/available.
  • Coordinates with event leads to ensure the Center has all the information, event forms are filled in on time, all the tech needs are arranged in advance according to the Center’s policies
  • Develops American Resource Center policies (equipment usage, collection development, security, etc.) in close coordination with the U.S. Embassy’s Public Affairs Section.
  • Liaises with Production Coordinator and Communication Coordinator to ensure the events and programs are well publicized.
  • Ensures the Center is clean and all equipment is well maintained.
  • Reports monthly statistics and events in a timely fashion using provided templates.
  • Along with Communications Coordinator, manages the Center’s Gmail account, responds to routine email inquiries and uses good judgment to forward requests to Embassy personnel.
  • Tracks supplies and materials and submits requests for additional supplies as needed.
  • Records and reports patron requests, comments and complaints to assist management in improving services.
  • Procures and supervises catering for various events when needed.
  • Is open to a flexible work schedule which may include working into the evening two nights a week and some hours on Saturday to accommodate programming.
  • Other duties as assigned.

ANTICIPATED START DATE

1 November 2018, one year contract with possibility to extend 

ANTICIPATED SALARY

Full-time: $956/month gross salary. Salary may include end-of-year bonuses to incentivize high performance.

HOW TO APPLY

  • Please send a Cover letter explaining why this position interests you and why you are qualified (maximum 500 words in English)
  • Send a resume and the names and contact information for two references.

Please send all above materials by email: [email protected]
 
Applications will be accepted until 15 October 2018.

 




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